Shipment Management Representative | CS Everywhere

Cloudstaff; Tarlac City; Teletrabalho; PHP 3 600 000 - 4 800 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance (16th day)

Company-provided PC/Laptop

Fiber internet connection

Lifeworks EAP

In-house psychiatrist

Share Units program

Dream Points program

Quarterly perks boxes

Career advancement opportunities

Tech-on-wheels support

CS Social Clubs

Mental Wellness program

Resumo da oferta

Cloudstaff is hiring for a Shipment Management Representative to work remotely with permanent WFH and optional office access for collaboration. You will investigate freight shipments, interact with carriers by phone, and document updates in the Constellation system.

Requirements include strong English, ability to work rotating night shifts (including holidays), and solid organizational skills to handle TL/LTL knowledge within the US logistics context.

Qualificações

• Proficient reading and writing of carrier/tracking information.
• Strong verbal communication for carrier interactions.
• Excellent time management and organizational skills.

Responsabilidades

• Investigate shipment status using carrier websites and calls.
• Monitor movement of shipments and document updates in Constellation platform.

Conhecimentos

English proficiency

Time management

Communication

Shift work flexibility

Logistics knowledge

Descrição da oferta de emprego

Job Description

This role is CS Everywhere - permanent Work from Home with unlimited access to Cloudstaff Offices when you need it. CS Everywhere includes Fiber Internet, Backup Internet, UPS, PC/Laptop. Ability to use the office when there are Internet or power issues. Pop in and have a coffee with teammates.

• The Shipment Management Representative will investigate the status of the customer’s Freight shipment by utilizing Carrier websites and interacting via phone calls with Carriers.
• The Shipment Management Representative will monitor the movement of the shipment and notate updates within the Constellation website.

Qualifications and Requirements

• Be able to work on a shifting schedule but primarily night shfit including holidays.
• Willing and able to adhere to set policies including shift expectations.
• English (Proficiency)
  -Read and understand information from carrier website
  -Write (document) key points from phone calls and/or carrier websites
  -Clear speaking (ability to be understood) when interacting with carriers
  -Use of the Internet - how to find information; navigate on a web page to find tracking details for a shipment.
• Understand the United States domestic iogistics industry and the process of how shipments move
• Understand the Truckload (TL) and Less than Truck Load (LTL) carrier modes
• Maintain awareness of US resources when complex situations arise.
• Good Organizational and Time Management skills
• Must have a reliable personal ISP at home as back up, at least 100mbps

Perks and Benefits

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
• Superb and exciting Mid-Year Parties - with items to give away and cash prizes!
• Endless opportunities for career advancement
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc