Customer Support Representative (Voice Account)

Neusoft Cloud Technology Co., Ltd.; Eastern Manila District; Vor Ort; PHP 360.000 - 480.000; Vollzeit

Zusammenfassung

Neusoft Cloud Technology Co., Ltd. is seeking a customer-focused professional to convert customers into evangelists through phone, email, and chat. You will provide accurate information on products, pricing and availability while coordinating with internal teams to fulfill customer needs.

The role requires 1–3 years of relevant experience, excellent phone etiquette, and strong written and verbal communication skills. Data entry across platforms is also part of the job.

Qualifikationen

• 1–3 years of relevant work experience.
• Excellent phone etiquette and strong verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Aufgaben

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers about product, pricing and availability.
• Work with internal departments to meet customer needs.
• Data entry in various platforms.

Kenntnisse

Phone etiquette

Verbal communication

Written communication

Interpersonal skills

Multi-tasking

Prioritization

Customer support experience

Jobbeschreibung

About the role

You will be responsible for converting customers into passionate evangelists by communicating with customers via phone, email and chat, providing knowledgeable answers to questions about product, pricing and availability, and working with internal departments to meet customer's needs.

Key responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

About you

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work