Customer Support Representative - CSR | Roxas Site

Work Avenue and Business Solutions Incorporated; Roxas; On-site; PHP 223,000 - 357,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking a Customer Support Representative to join our Roxas City team. You will handle inbound and outbound calls, respond to customer inquiries, and process requests with a focus on accuracy and service quality.

The role requires strong communication, a customer-focused attitude, and the ability to work in a fast-paced environment. Onsite work with shifting schedules, weekends, and holidays is expected to meet customer needs.

Qualifications

• Good verbal and written communication skills are required.
• Basic computer and typing skills are required.
• Willing to work onsite, shifting schedules, weekends, and holidays.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries and resolve concerns efficiently.
• Process customer requests and provide accurate information.
• Document customer interactions and update records accurately.
• Escalate complex concerns to the appropriate team when necessary.
• Maintain a high level of customer satisfaction and service quality.

Skills

Good verbal and written communication

Basic computer and typing skills

Willing to work onsite

Education

High school graduate, Senior High School graduate, or college undergraduate

Job description

We are looking for a Customer Support Representative to join our team in Roxas City. The successful candidate will assist customers by handling inquiries, resolving concerns, processing requests, and providing excellent service through inbound and outbound calls. This role requires strong communication skills, a customer-focused attitude, and the ability to work in a fast-paced environment.

Qualifications

• High school graduate, Senior High School graduate, or college undergraduate

• With or without BPO/customer service experience

• Good verbal and written communication skills

• Customer-focused and willing to learn

• Basic computer and typing skills

• Willing to work onsite, shifting schedules, weekends, and holidays

Key Responsibilities

• Handle inbound and outbound customer calls professionally

• Respond to customer inquiries and resolve concerns efficiently

• Process customer requests and provide accurate information

• Document customer interactions and update records accurately

• Escalate complex concerns to the appropriate team when necessary

• Maintain a high level of customer satisfaction and service quality