Customer Support Representative (6-Month Contract) – Remote | Dayshift

Filta; Manila; Remote; PHP 391,000 - 558,000; Full time

Benefits offered by this job

Welcome Gift Packs

Government-mandated benefits

Remote work option

Job summary

Filta is hiring a Customer Support Representative for a 6-month contract, fully remote with a Monday–Friday dayshift (5:00 AM–2:00 PM PHT). You will handle customer inquiries, resolve tickets in HubSpot within one business day, and educate users on self‑service tools.

The role requires a Bachelor’s in Business Administration, at least one year in support, and strong written English. You’ll work under a NZ-based Operations Lead, with opportunities for process improvements and collaboration across

Qualifications

• Bachelor’s degree in Business Administration or a relevant discipline.
• At least 1 year of experience in customer support or related roles.
• Excellent written English with grammar, spelling, clarity and professional tone.
• Ability to quickly learn new digital platforms, CRM systems, and ticketing software.

Responsibilities

• Manage and resolve incoming support tickets via HubSpot CRM/ticketing system within a 1-business-day turnaround.
• Investigate and troubleshoot complex platform inquiries with an investigative mindset before escalation.
• Educate clients on platform self-service tools to reduce repetitive inquiries.
• Maintain a workload of 8 or fewer open tickets and perform daily quality checks.
• Identify inquiry trends and propose 1–2 process improvements monthly to enhance documentation and efficiency.
• Collaborate with team members and cross‑functional technical teams to share insights.

Skills

Written English

Investigative mindset

Problem solving

Independent worker

Education

Bachelor’s degree in Business Administration

Tools

HubSpot

Job description

Customer Support Representative (6-Month Contract) – Remote | Dayshift.

Full Time

Schedule: Monday to Friday, 5:00 AM - 2:00 PM PHT

About the Company

Our client is a leading digital and media platform experiencing rapid business growth. They are dedicated to delivering high-quality, seamless platform experiences and building strong, value-driven relationships with their users. With a supportive, fast-paced, and inclusive company culture, they empower team members through trust, autonomy, and continuous professional development.

They are now looking for a Customer Support Representative to join their growing team.

Why You’ll Love Working With Us

• Government-mandated benefits.
  

Work-From-Home or Work-On-Site Option.

Welcome Gift Packs.

What You’ll Be Doing

Reporting directly to a New Zealand-based Operations Lead, you will serve as a key customer advocate within the Customer Support team to deliver exceptional service and resolve platform inquiries.

Your responsibilities will include:

Manage and resolve incoming support tickets via HubSpot CRM/ticketing system within a 1-business-day turnaround time.

Proactively investigate and troubleshoot complex technical platform inquiries, interpreting client needs with an investigative mindset before escalation.

Educate clients on platform self-service tools and features to drive user efficiency and reduce repetitive inquiries.

Maintain strong operational performance standards, managing a concurrent workload of 8 or fewer open tickets and performing daily quality checks.

Identify inquiry trends and propose 1 to 2 process improvement ideas monthly to enhance team documentation and operational efficiency.

Collaborate closely with team members and cross-functional technical teams to share audience insights and elevate unresolved issues when necessary.

What You’ll Bring

Bachelor’s degree in Business Administration or a relevant discipline.

At least 1 year of experience in a Customer Support, Customer Service, Helpdesk, or Technical Support role.

Excellent written English skills with strict attention to grammar, spelling, clarity, and a professional tone.

Proven ability to quickly learn new digital platforms, CRM systems, and ticketing software.

An investigative mindset, strong problem-solving skills, and the ability to thrive independently in a fast-paced environment.

Bonus Points For:

Hands-on experience using HubSpot ticketing software or similar CRM tools.

Important: This role is open to PH citizens only. Applications must be submitted in English. #filtacareers

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.