Customer Service Representative - Teleperformance

Metacom Careers; Philippines; On-site; PHP 279,000 - 391,000; Full time

Job summary

Teleperformance in the Philippines is seeking a Customer Service Representative for a BFSI account to handle inquiries and resolve issues across banking and financial services. This onsite role requires strong communication and a professional demeanor to maintain accurate records and protect customer data.

You will work in a shifting schedule, delivering excellent service while meeting quality and productivity targets.

Qualifications

• At least 6 months of BPO experience.
• Strong English communication skills, both verbal and written.
• Good listening, comprehension, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Customer service oriented and professional.
• Comfortable handling financial and account-related concerns.
• Willing to work onsite and on a shifting schedule.

Responsibilities

• Handle customer inquiries and concerns related to banking, financial services, accounts, and transactions.
• Assist customers with account-related requests, payments, billing, and other financial service concerns.
• Provide accurate information while maintaining professionalism and confidentiality.
• Resolve customer issues efficiently through effective communication and problem-solving.
• Verify customer information and maintain accurate records in company systems.
• Handle sensitive financial information in accordance with company policies and data privacy standards.
• Escalate complex concerns to the appropriate department when necessary.
• Deliver excellent customer service and maintain a positive customer experience.
• Meet assigned quality, productivity, and customer satisfaction targets.

Skills

BPO experience

English communication

Listening & comprehension

Problem solving

Customer service

Data privacy

Computer literacy

Job description

Job Description:

Customer Service Representative – BFSI Account

Teleperformance

Job Responsibilities

• Handle customer inquiries and concerns related to banking, financial services, accounts, and transactions.


• Assist customers with account-related requests, payments, billing, and other financial service concerns.


• Provide accurate information while maintaining professionalism and confidentiality.


• Resolve customer issues efficiently through effective communication and problem-solving.


• Verify customer information and maintain accurate records in company systems.


• Handle sensitive financial information in accordance with company policies and data privacy standards.


• Escalate complex concerns to the appropriate department when necessary.


• Deliver excellent customer service and maintain a positive customer experience.


• Meet assigned quality, productivity, and customer satisfaction targets.

Qualifications

• At least 6 months of BPO experience required.


• Good to excellent English communication skills, both verbal and written.


• Strong listening, comprehension, and interpersonal skills.


• Good problem-solving and decision-making abilities.


• Customer service-oriented and professional.


• Comfortable handling financial and account-related concerns.


• Computer literate and able to navigate multiple systems.


• Willing to work onsite and on a shifting schedule.

Requirements: