Customer Service Representative – Financial Account

Metacom Careers; Makati; On-site; PHP 335,000 - 446,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

HMO coverage

Government-mandated benefits

Paid training

Career growth and development

Collaborative work environment

Job summary

Metacom Careers is seeking a Financial Call Center Specialist in Manila to assist clients with account inquiries and resolve concerns while maintaining compliance with company standards.

You will handle inquiries, document interactions, and strive to meet quality and customer satisfaction targets in a fast-paced environment.

Qualifications

• Strong verbal and written communication skills.
• Excellent customer service abilities.
• Ability to work in fast-paced environment.
• Willing to work onsite and on a shifting schedule.

Responsibilities

• Handle customer inquiries related to financial products and services.
• Resolve customer concerns efficiently and professionally.
• Maintain accurate documentation of customer interactions.
• Ensure compliance with company policies and security protocols.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Attention to detail

Multitasking

Education

High School Diploma (Old Curriculum) or Senior High School

Job description

Role Description

Join our Financial Account and deliver exceptional customer service by assisting clients with account inquiries, resolving concerns, and providing accurate information while maintaining compliance with company and industry standards.

Key Responsibilities

• Handle customer inquiries related to financial products and services.
• Resolve customer concerns efficiently and professionally.
• Maintain accurate documentation of customer interactions.
• Ensure compliance with company policies and security protocols.
• Meet quality, productivity, and customer satisfaction targets.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate.
• At least 12 months of Financial Call Center Experience.
• B2 English proficiency or above.
• Excellent communication and customer service skills.
• Willing to work onsite and on a shifting schedule.

Skills & Competencies

• Strong verbal and written English communication skills.
• Excellent problem-solving and analytical abilities.
• Customer-focused with strong attention to detail.
• Basic computer navigation and multitasking skills.
• Ability to work effectively in a fast-paced environment.

What We Offer

• Competitive Salary Package
• Performance Incentives
• HMO Coverage
• Government-Mandated Benefits
• Paid Training
• Career Growth and Development Opportunities
• Supportive and Collaborative Work Environment