Customer Service Representative

Intelegencia; Antipolo; On-site; PHP 290,000 - 424,000; Full time

Job summary

Intelegencia in the Philippines is seeking a customer service associate to handle calls, emails, or chats about financial accounts, including balance checks and loan status.

You will provide accurate information, resolve issues promptly, document interactions in internal systems, and escalate more complex cases when needed. Fluency in English and Filipino is required, and you must be willing to work onsite on shift schedules, including weekends and holidays.

Qualifications

• At least 2 years in college or completed vocational/short course.
• Strong English and Filipino communication skills.
• Good problem-solving and attention to detail.
• Willing to work onsite and on shift schedules, including weekends and holidays.

Responsibilities

• Handle calls, emails, or chats about financial accounts.
• Provide accurate information and resolve issues promptly.
• Document interactions and update account data in internal systems.
• Escalate complex issues to higher-level support when needed.
• Ensure compliance with policies and regulatory requirements.
• Meet or exceed customer satisfaction and quality metrics.

Skills

Customer service

Communication

Problem solving

Attention to detail

Education

2 years of college / vocational course

Job description

Job Description:

• Handle incoming calls, emails, or chats from customers regarding their financial accounts (e.g., balance inquiries, transaction issues, loan status, card activation).


• Provide accurate information and resolve customer issues in a timely and professional manner.


• Document customer interactions and update account information using internal systems.


• Escalate complex issues to higher-level support or back-office teams when necessary.


• Ensure compliance with company policies, procedures, and regulatory requirements.


• Meet or exceed customer satisfaction and quality metrics.


• At least 2 years in college or completed a vocational/short course.


• With or without BPO experience (experience in financial accounts is a plus).


• Good English and Filipino communication skills.


• Strong problem-solving skills and attention to detail.


• Willing to work onsite and on shift schedules (including weekends and holidays).

Requirements: