CSR - Healthcare Assistant - Fixed Weekends Off

Orbit Teleservices; Manila; On-site; PHP 290,000 - 402,000; Full time

Benefits offered by this job

Paid training

HMO coverage for employee starting Day

HMO dependent coverage upon regulari z

Life and Accident Insurance

13th and 14th month pay

Annual performance-based salary raise

Job summary

Orbit Teleservices in Manila is hiring Customer Service Representatives for our Healthcare Account. The role is suitable for college graduates or undergraduates with at least 6 months of BPO or CS experience, and requires strong English communication and a dedication to customer care.

You will handle inquiries, document interactions, and maintain patient confidentiality while delivering service that meets performance metrics.

Qualifications

• College graduate (any course) with or without experience.
• Completed at least 2 years in college with at least 6 months of BPO or customer service experience.
• Excellent English communication skills (spoken and written).
• Good interpersonal, analytical, and problem-solving skills.
• Willing to work onsite and basic proficiency in Microsoft Office.

Responsibilities

• Provide support for healthcare-related inquiries such as plan coverage, benefits, and claims.
• Communicate with clients via inbound calls, email, or chat depending on channel.
• Resolve concerns professionally and document each interaction accurately.
• Maintain confidentiality of sensitive health information and follow compliance standards.
• Deliver a high level of customer service while meeting performance metrics.

Skills

English communication

Customer service

Problem solving

Attention to detail

Education

College graduate or 2 years completed in college

Tools

Microsoft Office

Job description

We are hiring Customer Service Representatives for our Healthcare Account. This opportunity is ideal for college graduates (with or without experience) or college undergraduates (at least 2 years completed) with 6 months of BPO or customer service-related experience. Strong English communication and customer service skills are required.

Key Responsibilities

• Provide support for healthcare-related inquiries such as plan coverage, benefits, and claims.
• Communicate with clients via inbound calls, email, or chat depending on the assigned channel.
• Resolve concerns professionally and accurately document each interaction.
• Maintain confidentiality of sensitive health information and follow compliance standards.
• Deliver a high level of customer service while meeting performance metrics.

Qualifications

• College graduate (any course) – with or without experience
• Completed at least 2 years in college with at least 6 months of BPO or customer service-related experience
• Excellent English communication skills (spoken and written)
• Good interpersonal, analytical, and problem-solving skills
• Strong comprehension and attention to detail
• Basic proficiency in Microsoft Office tools
• Willing to work onsite

What We Offer

• Paid training
• Competitive salary and performance-based incentives
• 20% night differential
• HMO coverage for employee starting Day 1
• HMO dependent coverage upon regularization/certification
• Life and Accident Insurance
• 13th and 14th month pay
• Annual performance-based salary increase
• Career advancement and development program
• Positive and inclusive work culture