Customer Service Representative

HHRG Services Inc.; Angeles; On-site; PHP 201,000 - 290,000; Full time

Job summary

HHRG Services Inc. in Angeles, Philippines is seeking a detail‑oriented referral processing agent to handle patient referrals from approved healthcare sources. You will enter and verify patient data, manage eligibility and authorizations, and coordinate next steps with patients and providers.

This role emphasizes accurate documentation, timely follow‑ups, and strong customer service. Training is provided, with a focus on healthcare processes and terminology, in a collaborative team environment.

Qualifications

• High School or Senior High School graduate; college graduates are welcome.
• Fluent in English, both verbal and written.
• Strong communication and customer service skills.
• Excellent attention to detail and organizational skills.
• Good time-management and follow-through.
• Ability to work effectively with a team.
• Strong sense of accountability and responsibility.
• Service-oriented and professional attitude.
• Willing to learn healthcare processes and terminology.
• BPO, customer service, healthcare, or administrative experience is an advantage but not required.

Responsibilities

• Receive, review, and process patient referrals from approved healthcare sources.
• Enter and update patient and referral information accurately in company systems.
• Verify required documents, insurance eligibility, authorizations, and referral requirements.
• Follow up on missing information and monitor referrals until completion.
• Communicate with patients, caregivers, healthcare providers, and internal teams regarding referral status and next steps.
• Schedule assessments, onboarding calls, and other required appointments.
• Prepare intake documentation and coordinate timely handoffs to the appropriate teams.
• Escalate urgent referrals, eligibility concerns, documentation gaps, and patient-safety concerns.
• Maintain accurate and confidential records in compliance with HIPAA and company policies.
• Support quality and process improvement initiatives.

Skills

Fluent in English

Strong communication

Customer service

Attention to detail

Time-management

Teamwork

Accountability

Professional attitude

Healthcare terminology learning

Education

High School diploma

Job description

Job Responsibilities

• Receive, review, and process patient referrals from approved healthcare sources.

• Enter and update patient and referral information accurately in company systems.

• Verify required documents, insurance eligibility, authorizations, and referral requirements.

• Follow up on missing information and monitor referrals until completion.

• Communicate with patients, caregivers, healthcare providers, and internal teams regarding referral status and next steps.

• Schedule assessments, onboarding calls, and other required appointments.

• Prepare intake documentation and coordinate timely handoffs to the appropriate teams.

• Escalate urgent referrals, eligibility concerns, documentation gaps, and patient-safety concerns.

• Maintain accurate and confidential records in compliance with HIPAA and company policies.

• Support quality and process improvement initiatives.

Qualifications

• High School or Senior High School graduate; college graduates are welcome.

• Fluent in English, both verbal and written.

• Strong communication and customer service skills.

• Excellent attention to detail and organizational skills.

• Good time-management and follow-through.

• Ability to work effectively with a team.

• Strong sense of accountability and responsibility.

• Service-oriented and professional attitude.

• Willing to learn healthcare processes and terminology.

• BPO, customer service, healthcare, or administrative experience is an advantage but not required.

Why Join Us?

• Opportunity to build experience in the healthcare/BPO industry

• Training and support provided

• Professional and collaborative work environment

• Career growth opportunities