Customer Service Advisor - Shaw 2026

Concentrix; Mandaluyong; In loco; PHP 279.000 - 391.000; Tempo pieno

Descrizione del lavoro

Concentrix in Mandaluyong, Philippines, is seeking a Customer Service Advisor to handle inbound/outbound calls and internet inquiries, delivering first‑line support and problem resolution for client products or services.

The role emphasizes empathy, accuracy, and adherence to client KPIs, with opportunities to upsell, document interactions, and collaborate with team members in a fast-paced, shift‑based environment.

Competenze

• High school diploma preferred with 3–6 months relevant experience.
• Must be courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Able to communicate effectively in writing and verbally.
• Detail oriented and dependable.
• Able to multitask in a fast-paced environment.
• Patient in all customer interactions and maintain professionalism.
• Able to rotate shifts as needed.

Mansioni

• Handle inbound/outbound calls and internet inquiries per client requirements.
• Meet contractual KPIs and resolve routine problems.
• Clarify requirements and provide resolution using resources.
• Greet customers courteously and professionally.
• Maintain knowledge of client products/services.
• Document and note customer interactions accurately.
• Assist in activities to improve customer satisfaction.
• Suggest additional products/services when appropriate.
• Track and retrieve information in call tracking database.
• Route inquiries to published materials or senior staff when needed.

Conoscenze

Customer service

Communication

Computer literacy

Attention to detail

Multitasking

Teamwork

Patience

Flexibility

Formazione

High school diploma

Strumenti

Call tracking software

CRM systems

Descrizione del lavoro

Job Title: Customer Service Advisor - Shaw 2026 Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location

PHL Mandaluyong City - Shaw

Language Requirements

Time Type: Full time

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

• We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

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