Step Into Your Next Opportunity! | Shaw Customer Service Up to 24K

Concentrix Philippines; Mandaluyong; On-site; PHP 279,000 - 391,000; Full time

Job summary

Concentrix Philippines in Mandaluyong City, Metro Manila, is seeking a Customer Service Team Member to support Shaw's customers. You will be the front line of communication, delivering professional service and resolving inquiries with care.

This full-time role emphasizes customer satisfaction, adherence to standards, and collaboration with the team to meet targets and drive service excellence.

Responsibilities

• Handle incoming customer inquiries via telephone, email, chat and other communication channels
• Provide accurate information about Shaw's products and services to customers
• Resolve customer issues and complaints in a professional and timely manner
• Document customer interactions and maintain detailed records in our systems
• Process customer requests, including account modifications, orders and billing inquiries
• Identify opportunities to enhance customer experience and escalate feedback to management
• Adhere to company policies, procedures and quality standards whilst maintaining compliance requirements
• Collaborate with team members to achieve department targets and goals
• Participate in training and development programmes to enhance product knowledge and customer service skills

Job description

About us
Concentrix Philippines is a leading provider of customer experience and business process outsourcing solutions. We are committed to delivering exceptional service to our global clientele whilst creating a supportive and dynamic work environment for our team members. With a focus on innovation, excellence, and employee development, we pride ourselves on being an employer of choice in the customer service industry.

About the role
We are excited to announce an opening for a Customer Service Team Member to join Shaw's customer service operations at Concentrix Philippines. This is a full-time position based in Mandaluyong City, Metro Manila. In this role, you will be the front line of communication between Shaw and our valued customers, providing exceptional support and resolving inquiries with professionalism and care. This position is integral to maintaining customer satisfaction and supporting Shaw's commitment to service excellence.

What you'll be doing

• Handle incoming customer inquiries via telephone, email, chat and other communication channels
• Provide accurate information about Shaw's products and services to customers
• Resolve customer issues and complaints in a professional and timely manner
• Document customer interactions and maintain detailed records in our systems
• Process customer requests, including account modifications, orders and billing inquiries
• Identify opportunities to enhance customer experience and escalate feedback to management
• Adhere to company policies, procedures and quality standards whilst maintaining compliance requirements
• Collaborate with team members to achieve department targets and goals
• Participate in training and development programmes to enhance product knowledge and customer service skills