Customer Support Pro – Cebu On-site (Equity, Bonus, HMO)

Recruitify_HR; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading HR recruitment firm is seeking a Customer Service Representative for an on-site position in Cebu City. The role requires a Bachelor's degree and 1-3 years of customer service experience. Responsibilities include providing excellent service, resolving inquiries, and documenting interactions. Ideal candidates exhibit strong communication skills and problem-solving abilities. Compensation includes a performance bonus and health benefits.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• 1–3 years of customer service experience.
• Strong communication and interpersonal skills.
• Proficiency in customer service software and tools.
• Resilience and ability to work in a fast-paced environment.
• Strong problem-solving abilities.

Responsibilities

• Provide excellent customer service to clients through various channels.
• Resolve customer inquiries and complaints promptly and professionally.
• Maintain a thorough knowledge of products and services to assist customers effectively.
• Document customer interactions and feedback accurately.
• Achieve individual and team performance targets.

Skills

Strong communication and interpersonal skills

Proficiency in customer service software and tools

Resilience and ability to work in a fast-paced environment

Strong problem-solving abilities

Education

Bachelor’s degree in a relevant field or equivalent experience

Job description

A leading HR recruitment firm is seeking a Customer Service Representative for an on-site position in Cebu City. The role requires a Bachelor's degree and 1-3 years of customer service experience. Responsibilities include providing excellent service, resolving inquiries, and documenting interactions. Ideal candidates exhibit strong communication skills and problem-solving abilities. Compensation includes a performance bonus and health benefits.