Customer Support & Operations Coordinator

somewhere; Philippines; On-site; PHP 881,945 - 1,017,629; Full time

Job summary

Somewhere is a thriving e-commerce brand based in the Philippines seeking a detail-oriented individual for customer service and wholesale operations management.

The candidate will ensure exceptional customer satisfaction, handle various inquiries, and maintain accurate inventory data. A minimum of 2 years’ experience and proficiency in office applications are required. The position offers a salary range of 1300-1500 USD paid monthly.

Qualifications

• Proficiency in common office applications (e.g., Google Docs, Google Drive).
• Familiarity with Shopify is a plus.
• Trainable on EDI software and Gorgias.

Responsibilities

• Manage customer service inquiries via email, chat, and social media.
• Process customer returns and exchanges.
• Maintain accurate inventory data.
• Monitor wholesale orders for fulfillment issues.

Skills

Proficiency in common office applications

Fluent English communication

Familiarity with Shopify

Customer service management

Education

Minimum 2 years of relevant experience

Tools

Gorgias

EDI software

Job description

Somewhere is a thriving e-commerce brand based in the Philippines seeking a detail-oriented individual for customer service and wholesale operations management.

The candidate will ensure exceptional customer satisfaction, handle various inquiries, and maintain accurate inventory data. A minimum of 2 years’ experience and proficiency in office applications are required. The position offers a salary range of 1300-1500 USD paid monthly.