Operation Assistant

Perez Ventures Group of Companies; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A New & Expanding eCommerce Company is looking for an Operations Assistant in Quezon City. This role involves managing daily operations, ensuring accurate order processing and customer service. Candidates should possess a Bachelor's Degree in Business and have at least one year of e-commerce experience. Responsibilities include inventory coordination and supporting marketing initiatives. The position requires on-site work in Don Antonio, Commonwealth, Quezon City.

Qualifications

• At least 1 year experience in e-commerce operations or similar roles.
• Familiarity with online platforms for order processing is an advantage.
• Ability to handle customer inquiries and complaints.

Responsibilities

• Assist in managing daily e-commerce operations across platforms.
• Process and monitor customer orders ensuring accuracy.
• Coordinate with logistics for delivery updates.

Skills

E-commerce operations

Customer service

Order processing

Inventory management

Team leadership

Education

Bachelor's Degree in Business or related field

Job description

WE’RE HIRING: OPERATIONS ASSISTANT (E-COMMERCE)

Location: On-site | Don Antonio, Commonwealth, Quezon City

(Office relocating to Vertis North most likely by June or July)

Company: New & Expanding eCommerce Company

JOB SUMMARY

The Operations Assistant for E-Commerce is responsible for supporting daily online business operations, ensuring efficient order processing, inventory coordination and customer service.

KEY RESPONSIBILITIES

• Assist in managing daily e-commerce operations across online platforms
• Process and monitor customer orders ensuring accuracy and timely fulfillment
• Coordinate with warehouse/logistics team for order dispatch and delivery updates.
• Track and update inventory levels, assist in stock replenishment and reporting.
• Handle customer inquiries, concerns and complaints.
• Ensure product listing are accurate, updated, and aligned with the ongoing promotions.
• Generate report of sales, order volume, and operational performance.
• Support marketing initiatives by coordinating with the creative teams.
• Maintain organized records of transactions and operational documents.

JOB QUALIFICATIONS

• Bachelor's Degree of any Business related courses.
• At least 1 year experience in e-commerce operations, BPO or any team leader role
• With background in customer service, handling escalations or managing team.
• Familiarity with platforms or similar is an advantage.
• Amenable to work on site at Don Antonio Commonwealth Quezon City (infront of Ever Gotesco Commonwealth)