Customer Support (Non-Voice)

Tendo by Tonik; Pasig; On-site; PHP 279,000 - 391,000; Full time

Job summary

A customer service provider in Metro Manila seeks a dedicated individual for a customer service role. The position involves providing support through non-voice channels, assisting customers with inquiries, and collaborating with team members to resolve issues. Applicants should hold a Bachelor’s degree and possess strong problem-solving and communication skills. This hybrid role is suitable for candidates with 0–2 years of experience who thrive in fast-paced environments.

Qualifications

• 0–2 years experience in customer service or related field.
• Proficient in handling customer inquiries via email and chat.
• Comfortable working in a fast-paced office setting.
• Excellent communication, patience and empathy.
• Ability to work collaboratively in a team.

Responsibilities

• Provide excellent customer service support through non-voice channels.
• Assist customers with inquiries and product-related questions.
• Collaborate with team members to resolve complex issues.
• Maintain accurate records of customer interactions and transactions.
• Identify and raise critical issues to the appropriate departments as necessary.

Skills

Strong problem-solving capabilities

Excellent communication skills

Adept in call centre operations

Communication skills

Empathy

Education

Bachelor’s degree in a relevant field

Job description

Hybrid - Pasig No Exp Required Bachelor Full-time

Job Description

• Provide excellent customer service support through non-voice channels.
• Assist customers with inquiries, issues, and product-related questions via email and chat.
• Collaborate with team members to resolve complex customer issues promptly.
• Maintain accurate records of customer interactions and transactions.
• Identify and raise critical issues to the appropriate departments as necessary.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 0–2 years
• Skills and Competencies: Strong problem-solving capabilities, proficient in handling customer inquiries, adept in call centre operations
• Qualities and Traits: Excellent communication skills, patience, and empathy towards customers
• Responsibilities and Duties: Ability to work collaboratively in a team environment
• Working Conditions: Comfortable working in a fast‑paced office setting

Working Location

Hybrid - Pasig No Exp Required Bachelor Full-time

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