Customer Support (Inside Sales)

OPENLANE; Makati; On-site; PHP 480,000 - 720,000; Full time

Job summary

OPENLANE seeks an Inside Sales Representative in Makati to promote pre-owned vehicles across channels. You will respond to inquiries, present vehicle features and pricing, and guide buyers through demonstrations and the sales process.

Strong communication, customer service, and automotive knowledge are essential, with a proven track record in meeting sales targets. The role requires collaboration with finance and inventory teams, and familiarity with Salesforce, Five9 and Zoom to manage

Qualifications

• Previous experience in automotive sales, particularly in the used car market, is preferred.
• A college diploma or equivalent experience is required. Additional education or training in sales and marketing is a plus.
• At least 5 years of Customer Service experience, with background in Sales
• Strong communication and interpersonal skills.
• Knowledge of automotive products, features, and industry trends.
• Ability to work in a fast-paced sales environment.
• Proven track record of meeting or exceeding sales targets.
• Familiarity with Salesforce, Five9 and Zoom.

Responsibilities

• Respond promptly to customer inquiries through phone calls, emails, and other communication channels.
• Provide information about available used cars, including features, specifications, and pricing.
• Schedule and conduct virtual or in-person vehicle demonstrations for potential buyers.
• Guide customers through the sales process, from initial contact to the final sale.
• Conduct needs assessments to understand customer preferences and budget constraints.
• Collaborate with other team members, including finance and inventory management, to ensure a smooth sales process.
• Product Knowledge: Stay updated on the features and specifications of the pre-owned vehicles in the inventory.
• Educate customers on the benefits of purchasing used cars and address any concerns.
• Negotiation and Closing: Negotiate terms and conditions with customers to secure the sale.
• Close sales and complete necessary paperwork, ensuring all legal and compliance requirements are met.
• Customer Relationship Management: Build and maintain positive relationships with customers to encourage repeat business and referrals.
• Follow up with customers post-sale to ensure satisfaction and address any concerns.

Skills

Communication skills

Customer service

Sales experience

Negotiation

Team collaboration

Education

College diploma or equivalent

Tools

Salesforce

Five9

Zoom

Job description

Who We Are

At OPENLANE we make wholesale easy so our customers can be more successful.

We're a technology company building the world’s most advanced-and uncomplicated digital marketplace for used vehicles.

We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer

• Competitive Pay
• Mandatory Benefits: SSS, PhilHealth, Pag-IBIG
• 13th month pay
• Paid Vacation and Sick Leave
• HMO (available 2 months from start date)
• SSS Maternity and Paternity Leave

Why Join Us?

Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

Company culture of internal promotions, diverse career paths, and meaningful

Job Overview

Inside Sales Representative is responsible for effectively promoting business on pre-owned vehicles to customers through various channels. The role is crucial in the sales process, from initial customer contact to follow ups if needed. This position requires strong communication skills, a deep understanding of automotive products, strong sales experience, integrity and the ability to build and maintain customer relationships. These qualities contribute to the success of inside sales representatives in a dynamic and competitive sales environment. The specific requirements may vary based on the industry, business unit, and product or service being sold.

Responsibilities and Duties

• Respond promptly to customer inquiries through phone calls, emails, and other communication channels.
• Provide information about available used cars, including features, specifications, and pricing.
• Schedule and conduct virtual or in-person vehicle demonstrations for potential buyers.
• Guide customers through the sales process, from initial contact to the final sale.
• Conduct needs assessments to understand customer preferences and budget constraints.
• Collaborate with other team members, including finance and inventory management, to ensure a smooth sales process.
• Product Knowledge:
  • Stay updated on the features and specifications of the pre-owned vehicles in the inventory.
  • Educate customers on the benefits of purchasing used cars and address any concerns they may have.
• Negotiation and Closing:
  • Negotiate terms and conditions with customers to secure the sale.
  • Close sales and complete necessary paperwork, ensuring all legal and compliance requirements are met.
• Customer Relationship Management:
  • Build and maintain positive relationships with customers to encourage repeat business and referrals.
  • Follow up with customers post-sale to ensure satisfaction and address any concerns.

Qualifications

• Previous experience in automotive sales, particularly in the used car market, is preferred.
• A college diploma or equivalent experience is required. Additional education or training in sales and marketing is a plus.
• At least 5 years of Customer Service experience, with background in Sales
• Strong communication and interpersonal skills.
• Knowledge of automotive products, features, and industry trends.
• Ability to work in a fast-paced sales environment.
• Proven track record of meeting or exceeding sales targets.
• Familiarity with Salesforce, Five9 and Zoom.