Customer Support Backoffice

OPENLANE; Taguig; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

13th month pay

Paid vacation and sick leave

Birthday leave

HMO (from start date)

SSS Maternity/Paternity Leave

Job summary

OPENLANE is seeking a Backoffice professional in the Philippines to support vehicle condition reports, CARFAX checks, and transport status updates. You will collaborate with the U.S. backoffice team to ensure accuracy and timely processing.

This role requires a college graduate with 3–5 years of experience, and strong written and spoken English. BPO experience is a plus, with opportunities for growth in a global, innovative vehicle marketplace.

Qualifications

• College graduate or equivalent work experience.
• 3-5 years of work experience.
• Strong written and verbal English communication skills.
• Experience in a call center or BPO company is preferable, but not a strict requirement.

Responsibilities

• Help with a variety of backoffice tasks.
• Perform quality control on vehicle condition reports before posting them in the auctions.
• Conduct CARFAX Quick Check History, vehicle mileage, trim level, drivetrain, engine, and damages to ensure alignment with Backlot Cars auction coverage.
• Update transport status of vehicles.
• Communicate with the U.S. backoffice team on a regular basis.

Skills

English communication

Attention to detail

Team collaboration

Education

College graduate or equivalent

Job description

Job Description:

At OPENLANE we make wholesale easy so our customers can be more successful.

Who We Are:

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

• Driven Waybuilders.
• Relentless Curiosity.
• Smart Risk-Taking.
• Fearless Ownership.

What We Offer:

• Competitive Pay

• Mandatory Benefits: SSS, PhilHealth, Pag-IBIG

• 13th month pay

• Paid Vacation and Sick Leave

• Birthday Leave

• HMO (available 2 months from start date)

• SSS Maternity and Paternity Leave

Why Join Us?

Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

Company culture of internal promotions, diverse career paths, and meaningful

OPENLANE US is an online B2B automobile auction company that allows car dealers in the U.S. to buy and sell cars among each other through an online auction. We are an innovative, technology driven company that is transforming the wholesale automobile business. We are preparing for regional expansion in the U.S.

Responsibilities and Duties

• Help with a variety of backoffice tasks.
• Perform quality control on vehicle condition reports before posting them in the auctions.
• Conduct CARFAX Quick Check History, vehicle's actual mileage, trim level, drivetrain, engine, and interior/exterior damages to make sure that it is aligned with what Backlot Cars auction covers to avoid arbitrations.
• Update transport status of vehicles.
• Communicate with the U.S. backoffice team on a regular basis.

Qualifications

• College graduate or equivalent work experience
• 3-5 years of work experience
• The candidate should have a strong academic record
• Strong written and verbal English communication skills
• Experience in a call center or BPO company is preferable, but not a strict requirement.