CSR Non Voice Account - Fresher -HS GRADS

Recruitify_HR; Metro Manila; On-site; PHP 180,000 - 240,000; Full time

Job summary

Recruitify HR in Manila is seeking a customer service associate to handle inquiries, document interactions, and support a positive team environment.

The role requires on-site work; prior experience is helpful but not required, and training will be provided. You will follow company policies to deliver reliable information to customers and assist with basic troubleshooting when needed.

Qualifications

• Experience in customer service is advantageous but not required.

Responsibilities

• Handle customer inquiries, issues, and complaints in a professional and effective manner, escalating complex concerns as needed to ensure timely resolution.

Skills

Customer service

Communication skills

Education

High School Diploma or equivalent

Job description

• Handle customer inquiries, issues, and complaints in a professional and effective manner, escalating complex concerns as needed to ensure timely resolution.
• Accurately document customer interactions, transactions, and order details within the system.
• Keep up to date with company policies, procedures, and services to deliver reliable information to customers.
• Support a positive and team-oriented work environment.
• Perform basic troubleshooting tasks when required.

Job Responsibilities

• Handle customer inquiries, issues, and complaints in a professional and effective manner, escalating complex concerns as needed to ensure timely resolution.
• Accurately document customer interactions, transactions, and order details within the system.
• Keep up to date with company policies, procedures, and services to deliver reliable information to customers.
• Support a positive and team-oriented work environment.
• Perform basic troubleshooting tasks when required.

Job Qualifications

• Must have completed at least a high school education or equivalent; college undergraduates are welcome.
• Previous experience in a similar role is an advantage but not required.
• Must be able to work on-site.
• Willing to attend interviews conducted on-site