Customer Support & Operations Coordinator (On-site)

WHR Global Consulting; Muntinlupa; On-site; PHP 223,200 - 279,000; Full time

Job summary

A consulting firm based in Alabang seeks a Customer Support Coordinator to manage customer inquiries, process orders, and liaise with internal teams. The ideal candidate will have over 2 years of customer service experience, excellent English communication skills, and proficiency in Microsoft 365 and CRM systems. This position requires a proactive individual to ensure smooth operations and high customer satisfaction. A degree in Mechanical Engineering is a plus. Competitive salary of PHP 20k - 25k applies.

Qualifications

• Must have at least 2 years of relevant customer service experience.
• Experience with business applications like Microsoft 365 and SAP is essential.
• Ability to communicate effectively in English with customers.

Responsibilities

• Provide customer support and communication during inquiries.
• Process orders and handle administrative tasks efficiently.
• Coordinate with internal teams for order and delivery issues.
• Maintain accurate records in CRM and SAP systems.
• Participate in learning and development initiatives.

Skills

Customer Service Experience

Communication skills

Proficiency in Microsoft 365

QuickBooks / SAP / ERP experience

Strong English communication

Education

General diploma or degree

Qualification in Mechanical Engineering

Tools

SAP

CRM systems

Microsoft 365

Job description

A consulting firm based in Alabang seeks a Customer Support Coordinator to manage customer inquiries, process orders, and liaise with internal teams. The ideal candidate will have over 2 years of customer service experience, excellent English communication skills, and proficiency in Microsoft 365 and CRM systems. This position requires a proactive individual to ensure smooth operations and high customer satisfaction. A degree in Mechanical Engineering is a plus. Competitive salary of PHP 20k - 25k applies.