Customer Service Representative

Shera Building Solution (Philippines) Corporation; Quezon City; On-site; PHP 334,800 - 558,000; Full time

Job summary

A construction solutions company in Quezon City seeks a full-time employee to manage sales orders and customer support. Ideal candidates should have at least 1 year of relevant experience, strong communication skills, and familiarity with SAP. Responsibilities include processing orders, generating sales reports, and maintaining customer satisfaction through effective coordination. The role requires a proactive attitude and a willingness to engage with clients on a daily basis.

Qualifications

• Must have at least 1 year of relevant work experience.

Responsibilities

• Process orders, forms, applications, and requests.
• Consolidate sales data to generate needed reports.
• Coordinate with the Sales Team to provide needed support.
• Assist clients to ensure customer satisfaction.
• Maintain a professional attitude toward customers.
• Prepare daily sales orders and updates of dispatch status.
• Prepare weekly computation of sales and customer claims.
• Prepare proforma invoice for direct ship customers.
• Prepare monthly sales performance report.
• Maintain records of all orders and deliveries.

Skills

Good communication skills

Negotiation/Selling/Marketing Skills

Initiatives and good coordination skills

Experience in SAP

Education

Bachelor's degree

Job description

Job Overview

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time

Qualifications

• Must have at least 1 year of relevant work experience
• Experience in SAP
• Good communication skills
• Initiatives and good coordination skills
• Negotiation/Selling/Marketing Skills is an advantage
• Willing to be assigned at Libis, Quezon City

Responsibilities

• Process orders, forms, applications, and requests.
• Consolidate sales data to generate needed reports
• Coordinate with the Sales Team to provide needed support and help resolve customer complaints.
• Assist clients to ensure customer satisfaction
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Prepare daily sales orders and updates of dispatch status for warehouses.
• Prepare weekly computation of sales, customers claims and sales invoices, delivery receipts and credit memos issued to customers.
• Prepare proforma invoice for all direct ship customers and warehouses.
• Prepare monthly sales performance report.
• Maintain and keep records of all orders and deliveries.