Customer Support Associate I — Build Rapport & Resolve

Concentrix; Naga; On-site; PHP 201,000 - 268,000; Full time

Job summary

Concentrix is hiring a Customer Support Associate I for the Naga location. The role interfaces with customers via inbound/outbound calls or online channels, delivering service and resolving routine issues in line with client requirements.

The ideal candidate has a high school diploma with 3–6 months of relevant experience, strong communication and computer skills, and a customer-first mindset. The job requires adaptability, attention to detail, and teamwork in a fast-paced environment.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.
• Dependable with strong attention to detail.
• Able to multitask and adapt to changing demands in a fast-paced environment.
• Capable of working as part of a team or independently.
• Patient with customers and maintains a professional tone.
• Able to rotate shifts as needed.

Responsibilities

• Ensure service delivered meets KPIs.
• Clarify customer requirements and provide resolution.
• Listen attentively and build rapport with customers.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work and document accounts.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service orientation

Communication skills

Computer skills

Attention to detail

Multi-tasking

Teamwork

Patience with customers

Flexibility/adaptability

Education

High school diploma

Job description

Concentrix is hiring a Customer Support Associate I for the Naga location. The role interfaces with customers via inbound/outbound calls or online channels, delivering service and resolving routine issues in line with client requirements.

The ideal candidate has a high school diploma with 3–6 months of relevant experience, strong communication and computer skills, and a customer-first mindset. The job requires adaptability, attention to detail, and teamwork in a fast-paced environment.