Bacolod Customer Care Specialist iRecruit Engage 2026

Concentrix Philippines; Murcia; On-site; PHP 223,000 - 279,000; Full time

Job summary

Concentrix Philippines in Bacolod City is seeking a Customer Support Associate I to handle inbound/outbound calls and online inquiries, delivering service that meets KPIs and resolving routine problems.

The role requires strong communication, patience, and a customer-focused approach, with the ability to work in a fast-paced environment, rotate shifts, and collaborate with team members to improve satisfaction and drive additional product or service uptake.

Qualifications

• High school diploma or equivalent preferred.
• Strong customer service orientation and communication skills.
• Ability to maintain accuracy and attention to detail.

Responsibilities

• Meet contractual KPIs for service delivery.
• Clarify customer requirements and provide resolution using tools.
• Listen actively and build rapport with customers.
• Greet customers courteously using procedures.
• Maintain knowledge of client products and services.
• Prepare accurate work notes on accounts.
• Participate in activities to improve customer satisfaction and performance.
• Offer additional products and/or services.
• Track and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service orientation

Effective communication

Attention to detail

Multi-tasking

Team player

Patience

Education

High school diploma

Job description

Job Title:

BacolodCustomer Care SpecialistiRecruitEngage 2026

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:

PHL Bacolod City - Two Sanparq

Time Type:

Full time

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