Talent Connect - Bacolod 2026

cnx; Iligan; On-site; PHP 240,000 - 360,000; Full time

Job summary

Talent Connect is seeking a Customer Support Associate I to interface with customers via inbound/outbound calls or the Internet, providing service support and resolution of routine problems related to client products or services.

The role emphasizes clarifying customer requirements, maintaining product knowledge, and documenting interactions in the call tracking system while delivering courteous service in a fast-paced environment.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbally.
• Dependable with strong attention to detail.
• Flexible and able to adapt to changes quickly.
• Ability to rotate shifts, as needed.
• Job requirements may vary by country and will not contravene local laws.

Responsibilities

• Interface with customers via inbound/outbound calls or through the Internet depending on client requirements.
• Provide customer service support and resolution of routine problems regarding client's product or services.
• Clarify customer requirements; probe for understanding and provide resolution.
• Maintain basic knowledge of client products and/or services.
• Document and retrieve information in call tracking database.
• Respond to customer inquiries by referring to published materials or senior staff.

Skills

Customer service orientation

Computer navigation

Written and verbal communication

Teamwork and independence

Patience

Multitasking

Adaptability

Shift flexibility

Education

Two years of college education

Job description

Job Title: Talent Connect - Bacolod 2026

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• *Job requirements may vary by country and will not contravene any local laws
• Minimum of two years of college education. No prior call center experience is required
• Ability to think clearly and can explain simple issues effectively, both written and verbally

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

#LI-DNI

Location: PHL Bacolod City - Two Sanparq

Language Requirements:

Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents