Customer Support Associate

WeTalk Educational Corp.; Taguig; Hybrid; PHP 200,000 - 260,000; Full time

Job summary

WeTalk Educational Corp. is seeking a Customer Service Associate to be the frontline representative handling student inquiries across channels and coordinating admissions and trial classes. The role includes advising on course options, maintaining confidential student records, and supporting academic and marketing initiatives.

Relocation to Bonifacio Global City, Taguig, Philippines is required. At least 1 year in related field, strong MS Office skills, and effective communication are essential

Qualifications

• 1 year of working experience in related field.
• Willing to relocate to Bonifacio Global City, Taguig.
• Strong MS Office skills (Excel, Word, PowerPoint).
• Sales experience is a plus; data analysis knowledge.
• Experience in Educational Industry is a plus.
• Proven team player; works well with diverse people.
• Energetic, flexible and enjoys classroom activities.
• Familiarity with social media tools and email marketing.

Responsibilities

• Student Services: Advising on suitable courses, monitoring progress, arranging trial classes, ensuring a positive learning experience.
• Customer Support: Managing inquiries, resolving concerns, maintaining records, and providing professional assistance to students and parents both online and offline.
• Administrative Tasks: Processing applications, overseeing admissions, and performing clerical duties.
• Marketing & Sales: Assisting in promotional campaigns, supporting offline sales, and welcoming visitors.

Skills

Sales skills

Data analysis

Interpersonal communication

Empathy / EQ

Customer service

Team player

Adaptability

Problem-solving

Tools

MS Office

Job description

Customer Service Associate serves as the frontline representative of WeTalk, handling student inquiries through multiple channels and ensuring smooth communication with relevant departments. The role includes consulting students on course options, coordinating admissions and trial classes, maintaining accurate and confidential student records, and supporting both academic and marketing initiatives.

Key responsibilities cover:

• Student Services: Advising on suitable courses, monitoring progress, arranging trial classes, and ensuring a positive learning experience.
• Customer Support: Managing inquiries, resolving concerns, maintaining records, and providing professional assistance to students and parents both online and offline.
• Administrative Tasks: Processing applications, overseeing admissions, and performing clerical duties.
• Marketing & Sales: Assisting in promotional campaigns, supporting offline sales, and welcoming visitors.

Qualifications

• Candidates must be willing to relocate in Bonifacio Global City, Taguig, Philippines
• Must have at least 1 year of working experience in the related field is required for this position
• Well versed in MS Office applications (Excel, Word, PowerPoint)
• Have sales skills
• At least basic knowledge in data analysis
• Worked in an Educational Industry is a plus
• A proven team player who can work effectively with people of diverse backgrounds and experiences
• Energetic, flexible and enjoys classroom activities
• With pleasing personality and willing to undergo training
• Familiarity with social media management tools, email marketing platforms, and analytics tools.
• Smart, proactive, and possesses a high level of emotional intelligence (EQ).
• Must have excellent interpersonal and communication skills, strong problem-solving abilities, and the ability to handle customer concerns professionally and empathetically.