Customer Service Representative Healthcare Account Get A 25K Signing Bonus

ISTA Solutions; Makati; On-site; PHP 335,000 - 580,000; Full time

Benefits offered by this job

Competitive salary

Health insurance for dependents

Night differential 10%

Attendance bonus

Paid time off

Cash leave credits

Performance appraisal

Work-life balance

Career growth

Job summary

ISTA Solutions is seeking an experienced Healthcare Representative in Makati to contact patients, discuss balances, and coordinate with insurers for timely payments. The role requires teamwork, attention to detail, and excellent English communication.

Night shifts are required; the company offers competitive compensation and benefits, including health insurance for dependents and an emphasis on work-life balance.

Qualifications

• At least 6 months of BPO experience in healthcare campaigns.
• Prior Authorization and VOB experience is a plus, not required.
• Ability to work independently and as part of a team.
• Attention to detail and strong organizational skills.
• Excellent verbal and written English skills.
• Willing to work in Buendia, Makati.
• Amenable to night shift.

Responsibilities

• Contact patients by phone, email, or mail to discuss balances and explain charges.
• Coordinate with insurance companies to resolve claim denials or discrepancies for timely payment.
• Establish and negotiate payment plans based on patient finances and policies.
• Verify and update patient demographics and insurance information for accurate billing.
• Maintain detailed records of communications, payment arrangements, and actions.
• Stay informed on healthcare billing regulations, privacy laws (HIPAA) and compliance.
• Provide empathetic, professional customer service in all patient interactions.

Skills

BPO experience

Healthcare campaigns

English communication

Job description

Job Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. Were looking for a team player who is ready to contribute to our mission, just like you!

Job Description

• Contact patients via phone, email, or mail to discuss outstanding balances, explain charges, and address any concerns or questions related to their bills.
• Work closely with insurance companies to resolve claims denials, rejections, or discrepancies, ensuring accurate and timely payment.
• Establish and negotiate payment plans with patients, based on their financial situation and organization policies.
• Confirm and update patient demographic and insurance information to ensure accurate billing.
• Maintain detailed records of all communications, payment arrangements, and actions taken in the collections process.
• Stay informed about healthcare billing regulations, compliance requirements, and privacy laws (e.g., HIPAA) to ensure all practices are in accordance with industry standards.
• Provide exceptional customer service, demonstrating empathy and professionalism in all interactions with patients and responsible parties.

• At least 6 months BPO experience in any healthcare campaign
• Prior Authorization and VOB (Verification of Benefits) experience is a PLUS, not required.
• Ability to work independently and as part of a team
• Attention to detail and strong organizational skills
• Excellent verbal and written English skills
• Willing to work in Buendia, Makati
• Amenable working night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives