Patient Scheduling Specialist With 25K Signing Bonus

ISTA Solutions; Manila; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Competitive salary and benefits

Health Insurance with free dependents*

10%-night differential

Attendance Bonus

Paid time off

Convertible to cash leave credits

Performance Appraisal

Work-life balance

Career growth opportunities

Lifelong learning culture

Job summary

ISTA Solutions in Manila is seeking an experienced Healthcare CSR to join our growing team. You will handle outbound/inbound calls for scheduling, enrollment, and follow-ups, and coordinate appointments for primary care and specialty services.

The role requires at least 6 months of BPO experience in healthcare, strong English skills, and willingness to work on-site at Shaw Blvd, Mandaluyong with night shifts. We offer competitive salary and benefits, including health insurance and leave credits.

Qualifications

• At least 6 months of BPO experience handling a healthcare account.
• Appointment Setting experience is an advantage
• Proficient in using MS Tools
• Excellent verbal and written English skills
• Must be willing to work on-site in Shaw Blvd, Mandaluyong
• Amenable working night shifts

Responsibilities

• Conduct outbound and inbound calls to patients for scheduling, enrollment, and follow-ups.
• Coordinate appointments for primary care and specialty services
• Follow up on new referrals, missed appointments, and patients requiring additional outreach
• Maintain accurate documentation and track patient interactions in our systems
• Communicate with internal departments to coordinate patient needs and ensure timely follow-through

Skills

Verbal English

Written English

Appointment setting

Tools

MS Tools

Job description

Job Description:

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. Were looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Conduct outbound and inbound calls to patients for scheduling, enrollment, and follow-ups.
• Coordinate appointments for primary care and specialty services.
• Follow up on new referrals, missed appointments, and patients requiring additional outreach.
• Maintain accurate documentation and track patient interactions in our systems.
• Communicate with internal departments to coordinate patient needs and ensure timely follow-through.

• At least 6 months BPO experience handling a healthcare account
• Appointment Setting experience is an advantage
• Proficient in using MS Tools
• Excellent verbal and written English skills
• Must be willing to work on-site in Shaw Blvd, Mandaluyong
• Amenable working night shifts

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives