Online Sales Representative

Ideal Home Design International Inc.; Philippines; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Travel opportunities

Competitive salary

Job summary

Ideal Home Design International Inc. is seeking an Online Sales Representative to boost sales through websites, social platforms, and online marketing channels in the Philippines.

The role involves posting ads, coordinating campaigns, handling inquiries, and processing orders from Lazada, Shopee, and the company website. You will maintain client records, provide product information, and liaise with internal departments to ensure timely proposals and order routing.

Qualifications

• Bachelor's degree in any field.
• At least 1 year of experience in sales, e-commerce, marketing, or related fields.
• Strong relationship-building and customer service skills.
• Proficient in MS Office and Google Workspace.
• Experience handling online queries and emails.

Responsibilities

• Achieve monthly sales targets and meet quotas.
• Find leads and perform follow-up to secure sales.
• Upsell and cross-sell with clients.
• Create online ads and monitor performance.
• Take orders from social media, website, and e-commerce platforms.
• Provide proposals to retail orders and route to internal departments.
• Serve as a liaison between online clients and internal teams.
• Maintain Lazada and Shoppe scorecards and monitor KPIs.
• Monitor customer satisfaction and address issues.
• Maintain client records and prepare weekly/monthly reports.
• Participate in training and prepare daily cash-in reports.

Skills

Relationship-building

Customer service

Multitasking

Social media posting

Communication skills

Data analysis

Organizational skills

Overtime availability

Education

Bachelor's degree

Tools

MS Office

Google Workspace

Lazada

Shoppe

Job description

An Online Sales Representative utilizes websites, social media, and online marketing channels to boost sales and conversions, as well as promote a business, product, or service. This involves posting ads in social media to maximize sales, coordinating campaigns and sales activities, and conducting market research.

(Handles email, inquiries from social media, orders from website, Lazada, and Shopee)

• Achieving the monthly sales target
• Finding leads and conducting the necessary follow-up to meet sales quotas.
• Upselling and cross-selling with your clients
• Creating online ads
• Keeping track of online marketing trends
• Taking client orders from Social media, Website, and E-commerce platforms
• Provide proposals to retail orders and route to the proper internal departments on time.
• Serve as a point of contact between online clients and internal departments
• Required to answer social media client inquiries during weekends, holidays, or beyond business hours.
• Timely response and actions to online queries, emails, and messages in different social media and E-commerce platforms.
• Follow the customer and the Internal Standard Operating Procedures (SOPs)
• Provide accurate information on the company's products and services via phone, email, Meta Business, and related platforms.
• Maintaining a healthy scorecard in Lazada and Shoppe (Sales Capability-Sales; Service Capability-Product Reviews, Chat Response, Cancellation Rate, Fulfillment Rate; Product Quality-Product Reviews, Return Rate)
• Monitoring customer satisfaction levels.
• Address any questions or issues customers may have
• Offer solutions based on the client's needs and capabilities
• Engaging with their client and creating a positive relationship with them
• Maintaining client records and compiling weekly and monthly reports
• Participating in any required training
• Prepare Daily Cash in Reports
• Any other related task assigned by the Management.

Requirements

• Bachelor's degree in any field
• At least 1 year of experience in sales, e-commerce, marketing, or related fields.
• Strong relationship-building skills
• Outstanding customer service skills
• Able to work independently and manage complex projects and multitask.
• Active in social media posting like TikTok, YouTube, vlog, or any related platforms.
• Knowledgeable in social media and E-commerce Platforms
• Experience in handling online queries and email messages
• Excellent Verbal and written communication skills
• Proficient in MS Office and Google Workspace
• Organizational skills
• Strong attention to detail
• Problem solving
• Data analysis
• Ability to work overtime during regular days and holidays when required.
• Willing to travel within the Philippines and be assigned to any branches when required