Customer Service Representative

perez ventures group of companies; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

Perez Ventures Group of Companies in the Philippines is seeking a confident Customer Service / Sales Representative to join our growing e-commerce team. You will engage with customers, understand their needs, and guide them toward suitable product solutions.

You will respond via chat and calls, explain technical product details, and strive to convert inquiries into sales while maintaining accurate records and meeting targets.

Qualifications

• At least one year of sales experience.
• Pleasing, professional, and customer-friendly personality.
• Strong communication skills in both English and Filipino.
• Confident, persuasive, and comfortable interacting with different types of customers.
• Preferably technically inclined, with a basic understanding of software, hardware, or other technical products.
• BPO experience is an advantage.
• Experience in e-commerce, online selling, or chat-based customer service is an advantage.
• Willing to learn product specifications and basic troubleshooting.
• Organized, dependable, and able to handle multiple customer concerns.
• Comfortable using computers, online communication platforms, and productivity tools.

Responsibilities

• Respond to customer inquiries through chat, calls, and other communication channels.
• Identify customer needs and recommend suitable products or solutions.
• Explain product features, specifications, software, hardware, and basic troubleshooting procedures.
• Follow up with potential customers and convert leads into sales.
• Prepare quotations and coordinate order details.
• Assist customers with product concerns before and after purchase.
• Coordinate with the sales, logistics, warehouse, and technical support teams.
• Maintain accurate customer and sales records.
• Meet assigned sales and customer service targets.

Skills

Customer service

Sales

Communication

Bilingual English/Filipino

Technical aptitude

Job description

About This Role

WE'RE HIRING: CUSTOMER SERVICE / SALES REPRESENTATIVE We are looking for a confident, customer-focused, and technically inclined Customer Service / Sales Representative to join our growing e-commerce team. The ideal candidate has a pleasing personality, communicates effectively, understands customer needs, explains technical products clearly, and converts inquiries into successful sales.

Responsibilities

• Respond to customer inquiries through chat, calls, and other communication channels
• Identify customer needs and recommend suitable products or solutions
• Explain product features, specifications, software, hardware, and basic troubleshooting procedures
• Follow up with potential customers and convert leads into sales
• Prepare quotations and coordinate order details
• Assist customers with product concerns before and after purchase
• Coordinate with the sales, logistics, warehouse, and technical support teams
• Maintain accurate customer and sales records
• Meet assigned sales and customer service targets

Qualifications

• At least one year of sales experience
• Pleasing, professional, and customer-friendly personality
• Strong communication skills in both English and Filipino
• Confident, persuasive, and comfortable interacting with different types of customers
• Preferably technically inclined, with a basic understanding of software, hardware, or other technical products
• BPO experience is an advantage
• Experience in e-commerce, online selling, or chat-based customer service is an advantage
• Willing to learn product specifications and basic troubleshooting
• Organized, dependable, and able to handle multiple customer concerns
• Comfortable using computers, online communication platforms, and productivity tools