Customer Care Agent: Sign-On Bonus & Growth

Synlink Recruitment Outsourcing Co. Inc.; Quezon City; On-site; PHP 304,668 - 364,932; Full time

Benefits offered by this job

Competitive salary up to ₱30,000

Sign-on bonus

Comprehensive benefits including HMO coverage

Career growth and learning opportunities

Job summary

A leading recruitment firm in the Philippines is looking for a Call Center Agent who will serve as the first point of contact for customers. The role involves assisting with inquiries, resolving issues, and delivering exceptional service. Candidates should be high school graduates with good English skills. Experience in a call center is not required. This position offers competitive salary, sign-on bonus, and comprehensive benefits including HMO coverage and meal allowances.

Qualifications

• Good English communication skills.
• Basic computer navigation skills.
• Willing to work onsite and on shifting schedules, including night shifts.

Responsibilities

• Handle inbound and/or outbound customer calls professionally and efficiently.
• Provide accurate information on products, services, billing, and company policies.
• Troubleshoot basic technical or account-related concerns.
• Process orders, returns, refunds, and account updates.
• Document customer interactions and resolutions in the system.

Skills

Active listening

Empathy

Multitasking

Time management

Adaptability

Teamwork

Professionalism

Education

High school graduate or equivalent

Job description

A leading recruitment firm in the Philippines is looking for a Call Center Agent who will serve as the first point of contact for customers. The role involves assisting with inquiries, resolving issues, and delivering exceptional service. Candidates should be high school graduates with good English skills. Experience in a call center is not required. This position offers competitive salary, sign-on bonus, and comprehensive benefits including HMO coverage and meal allowances.