Senior Crypto Support Specialist II (On-site Manila)

Aitomic Jobs; Manila; Presencial; PHP 718 000 - 878 000; Tempo integral

Resumo da oferta

Coinbase is seeking a Customer Support Specialist II in Manila, Philippines for an in-office role supporting high-value customers on the Premium Support team within Customer Experience. You will resolve complex issues end-to-end across phone, messaging, and email while building deep product knowledge in blockchain and crypto.

Role requires 3+ years in customer support or success, English proficiency, and willingness to work nights and weekends to support 24/7 cryptocurrency markets.

Qualificações

• 3+ years of experience in customer support or customer success in financial services, crypto, or technology.
• Basic working knowledge of blockchain, web3, staking, self-custody, and cryptocurrency markets.
• Full-time in-office presence five days a week with willingness to work nights and weekends.
• Proficiency in English with the ability to communicate complex product concepts clearly.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs.

Responsabilidades

• Own investigation, troubleshooting, and resolution of complex customer issues across phone, messaging, and email.
• Build deep expertise in Coinbase products and evolving crypto landscape to advise customers.
• Identify customer needs proactively to reduce friction and strengthen trust.
• Partner with cross-functional subject matter specialists to ensure accurate issue tracking.
• Champion clear communication with stakeholders to align on resolutions and drive improvements.

Conhecimentos

Customer support

Customer success

English proficiency

Blockchain basics

Crypto markets

Issue investigation

Descrição da oferta de emprego

Coinbase is seeking a Customer Support Specialist II in Manila, Philippines for an in-office role supporting high-value customers on the Premium Support team within Customer Experience. You will resolve complex issues end-to-end across phone, messaging, and email while building deep product knowledge in blockchain and crypto.

Role requires 3+ years in customer support or success, English proficiency, and willingness to work nights and weekends to support 24/7 cryptocurrency markets.