Information Staff

St. Camillus Medical Center; Pasig; On-site; PHP 240,000 - 360,000; Full time

Job summary

St. Camillus Medical Center in the Philippines is seeking an Information Staff to support information desk operations, patient registration, and health information system management.

This role involves verifying demographics, calculating potential procedure costs, and ensuring accurate patient data for smooth administrative processes. The position requires at least a year of customer service experience, strong communication, attention to detail, and the ability to work with minimal supervision

Qualifications

• Good written and verbal communication skills.
• Keen to detail and organized with strong accuracy.
• Ability to make sound decisions when needed.
• Capable of working with minimal supervision.
• Able to listen well and express information clearly and respectfully.
• Efficiently collect, organize and monitor patient data.
• Able to multi-task, prioritize and schedule tasks.
• Produce accurate, high-quality work.

Responsibilities

• Answer queries, direct visitors and provide information at the information desk.
• Register patients and verify demographics.
• Explain to patients the estimated costs of procedures or surgeries.
• Maintain accurate patient records and secure data.
• Receive HMO ID/e-card and referrals to verify coverage and eligibility.
• Coordinate LOA acquisition from HMO providers.
• Explain benefits, coverage limits and co-payments to patients.
• Direct patients to accredited doctors or schedule appointments as needed.
• Coordinate with billing to ensure complete claims documents.
• Liaise with HMO providers for pre-approval and coverage issues.

Skills

Communication skills

Attention to detail

Decision making

Independence

Active listening

Data handling

Multi-tasking

Quality workmanship

Education

College degree or equivalent (4-year)

Job description

About the role

The purpose of this job is to provide vital support to patients, families and healthcare professionals. Under the direction and control of the Information Officer and Information & Medical Records Supervisor, the Information Staff will be responsible for information desk operations, patient registration, health information system management, member verification, and liaison services.

Key responsibilities

• Answer queries, direct visitors and provide general information at the information desk
• Register patients and verify demographics
• Inform patients or their relatives on the estimated amount of possible procedure/surgery to be done
• Maintain accurate patient records, analyze, code and secure patient data
• Receive patient's HMO ID or e-card and referral form to verify coverage and eligibility for requested services
• Facilitate the generation or acquisition of Letter of Authorization (LOA) from HMO provider
• Inform patients about their specific benefits, coverage limits, and co-payments required
• Direct patients to appropriate accredited doctor or specialist and schedule appointments if necessary
• Ensure all necessary documents are complete and accurate for claims processing and coordinate with billing department
• Contact HMO provider's liaison officer for pre-approval of services or to resolve coverage issues

About you

• College level or graduate of any four (4) year course
• At least one (1) year relevant experience in customer service
• Good written and oral communication skills
• Keen to detail and organized
• Good sense of decision making
• Can work with minimal supervision
• Able to listen effectively and express oneself in a clear, articulate, respectful, and humble manner
• Able to collect, organize and monitor patients' data efficiently
• Able to multi-task, prioritize and schedule tasks and activities
• Able to produce accurate and high-quality work