Customer Success Specialist - Scale Value & Renewals

LevelUp; Philippines; On-site; PHP 400,000 - 650,000; Full time

Job summary

LevelUp is a specialized outsourcing agency seeking a Customer Success Specialist to support a high-volume client portfolio across client platforms. The role is a client-facing member of a collaborative "Success Squad" that proactively engages with customers to maximize platform value and understand evolving needs, guiding them toward achieving business objectives.

The role focuses on managing the commercial lifecycle, including partnership building, risk mitigation, renewals, and contract

Responsibilities

• Proactively engage with customers to ensure they maximize platform value and understand evolving needs.
• Guide customers toward achieving their business objectives within a collaborative "Success Squad".
• Manage the commercial lifecycle including partnership building, risk mitigation, renewals, and contract management for a large portfolio of accounts.

Job description

LevelUp is a specialized outsourcing agency seeking a Customer Success Specialist to support a high-volume client portfolio across client platforms. The role is a client-facing member of a collaborative "Success Squad" that proactively engages with customers to maximize platform value and understand evolving needs, guiding them toward achieving business objectives.

The role focuses on managing the commercial lifecycle, including partnership building, risk mitigation, renewals, and contract