Senior Enterprise Customer Success Manager — Remote & Growth

Story Terrace Inc.; Boston; Remote; PHP 8,605,000 - 9,527,000; Full time

Benefits offered by this job

Equity

Health insurance

401K

Remote work budget

Personal development budget

Workation trip

Leave for weddings/partnerships

Job summary

Nodes & Links is seeking a Senior Customer Success Manager to lead enterprise relationships across the US and help customers derive long-term value from the platform. This is a strategic, customer-facing role focused on onboarding, adoption, retention, renewals, and expansion across a portfolio of accounts.

The successful candidate will serve as a trusted advisor, build strong stakeholder relationships, and collaborate with Sales, Product, Engineering and Support to deliver an excellent customer

Qualifications

• 5+ years in a customer-facing role (CSM, TAM, AM, or implementation).
• Experience managing Enterprise SaaS customers.
• Strong onboarding, adoption, retention and renewal management.
• Excellent stakeholder management with senior contacts.
• Strong written and verbal communication skills.

Responsibilities

• Own onboarding and adoption for enterprise accounts.
• Lead post-sale lifecycle including retention, renewals and expansion.
• Act as trusted advisor and build stakeholder relationships.
• Collaborate cross-functionally with Sales, Product, Engineering and Support.
• Monitor health, usage and engagement to identify risks and opportunities.
• Drive renewals and support expansion across accounts.

Skills

Customer-facing

Enterprise SaaS

Stakeholder management

Communication

Cross-functional collaboration

Tools

Primavera P6

Job description

Nodes & Links is seeking a Senior Customer Success Manager to lead enterprise relationships across the US and help customers derive long-term value from the platform. This is a strategic, customer-facing role focused on onboarding, adoption, retention, renewals, and expansion across a portfolio of accounts.

The successful candidate will serve as a trusted advisor, build strong stakeholder relationships, and collaborate with Sales, Product, Engineering and Support to deliver an excellent customer