Customer Success Specialist: Financial Solutions Advocate

MONEYME FINANCIAL GROUP; Pasig; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

HMO on Day 1 + 1 dependent

15 days vacation leaves

Health and wellbeing initiatives

Job summary

MONEYME in Manila is seeking a Customer Success Specialist to provide outstanding service, assist the Credit Team, and resolve product enquiries. You’ll help process applications and speed loan decisions for thousands of loans monthly.

Ideal candidates have strong communication, organizational skills, and the ability to work autonomously across channels. We offer a collaborative, energetic office environment in Manila.

Qualifications

• Excellent communication skills and phone manner.
• Highly developed organizational skills and attention to detail.
• Ability to think quickly on the phone to resolve customer issues.
• Strong financial acumen.
• Ability to work autonomously and manage multiple projects.

Responsibilities

• Deliver the best customer service experience across phone, email, SMS, and Live Chat.
• Engage with customers and partners to resolve queries across products.
• Build rapport with customers to drive sales and conversions.
• Review and assess customer accounts.
• Process documents and note accounts with actions taken.

Skills

Communication skills

Organisational skills

Problem solving

Financial acumen

Autonomy

Job description

MONEYME in Manila is seeking a Customer Success Specialist to provide outstanding service, assist the Credit Team, and resolve product enquiries. You’ll help process applications and speed loan decisions for thousands of loans monthly.

Ideal candidates have strong communication, organizational skills, and the ability to work autonomously across channels. We offer a collaborative, energetic office environment in Manila.