Customer Success Specialist - Fast, Friendly Loan Support

MONEYME; Pasig; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

HMO Day 1

15 days vacation leave

15 days sick leave

Birthday leave

Team events

Job summary

MONEYME in Manila is seeking a Customer Success Specialist to provide outstanding service and support the Credit Team and customers with applications.

You will resolve product inquiries, build rapport to drive conversions, and help accelerate loan decisions while maintaining high quality standards.

We offer an energetic, collaborative environment with benefits like HMO from day one and generous leave. Join a diverse team driving customer-centric solutions.

Qualifications

• Excellent communication skills and phone manner with external customers and internal partners.
• Highly developed organisational skills and attention to detail.
• Ability to think quickly on the phone to find solutions for customers.
• Strong financial acumen and understanding of credit products.

Responsibilities

• Deliver the best customer service experience across phone, emails, SMS and Live Chat.
• Engage with customers and partners to resolve queries across products.
• Build rapport with customers to drive sales and conversions.
• Review and assess customer accounts.
• Process documents and note actions taken on accounts.

Skills

Communication skills

Organisational skills

Problem solving

Financial acumen

Autonomy & multi-tasking

Job description

MONEYME in Manila is seeking a Customer Success Specialist to provide outstanding service and support the Credit Team and customers with applications.

You will resolve product inquiries, build rapport to drive conversions, and help accelerate loan decisions while maintaining high quality standards.

We offer an energetic, collaborative environment with benefits like HMO from day one and generous leave. Join a diverse team driving customer-centric solutions.