AU Fintech Customer Success Specialist — Fast, Impactful Support

MONEYME; Pasig; On-site; PHP 312,000 - 469,000; Full time

Benefits offered by this job

HMO on Day 1 + 1 free dependent

Vacation leaves and sick leave

Birthday leave

Health and wellbeing initiatives

Team building activities

Complimentary snacks

Job summary

MONEYME is hiring a Customer Success Specialist in Manila to provide exceptional service across phone, email, SMS, and Live Chat. You will support the Credit Team and help customers with applications, resolving product inquiries and driving a smooth lending experience.

We look for highly organized individuals with strong communication and problem-solving skills who can work autonomously and manage multiple tasks.

Qualifications

• Prior customer service experience.
• Strong spoken and written communication.
• Attention to detail and ability to multi-task.

Responsibilities

• Deliver excellent customer service across phone, email, SMS, and Live Chat.
• Engage with customers and partners to resolve queries across products.
• Build rapport to drive sales and conversions.
• Review and assess customer accounts.
• Process documents and note actions taken.

Skills

Customer service

Communication skills

Organisational skills

Problem solving

Job description

MONEYME is hiring a Customer Success Specialist in Manila to provide exceptional service across phone, email, SMS, and Live Chat. You will support the Credit Team and help customers with applications, resolving product inquiries and driving a smooth lending experience.

We look for highly organized individuals with strong communication and problem-solving skills who can work autonomously and manage multiple tasks.