Customer Success Specialist — Fast, Empathetic Support

Project One Creative Consultancy Studios Inc.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A creative consultancy firm in Taguig is seeking a highly motivated Customer Service Representative to serve as the first point of contact for customers. You will provide exceptional service and support by handling inquiries and resolving issues efficiently. The ideal candidate should have experience in customer support, strong communication skills, and a problem-solving mindset. This role offers opportunities for professional growth in a dynamic environment.

Qualifications

• 4 years graduate or undergraduate (degree is a plus).
• Proven customer support experience or experience as a client service representative.
• Ability to multitask, prioritize, and manage time effectively.

Responsibilities

• Respond to customer inquiries via phone, email, or in person.
• Resolve product or service problems by clarifying customer complaints.
• Process orders, forms, applications, and requests accurately.

Skills

Communication skills

Interpersonal skills

Problem-solving skills

Computer proficiency

Customer-focused mindset

Education

Associate or Bachelor’s degree

Tools

CRM systems

Customer support tools

Job description

A creative consultancy firm in Taguig is seeking a highly motivated Customer Service Representative to serve as the first point of contact for customers. You will provide exceptional service and support by handling inquiries and resolving issues efficiently. The ideal candidate should have experience in customer support, strong communication skills, and a problem-solving mindset. This role offers opportunities for professional growth in a dynamic environment.