Customer Success Specialist

CIM Technologies Inc.; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

CIM Technologies Inc. in Makati seeks a results-driven Customer Success Officer to strengthen client relationships, drive customer success, and identify opportunities to grow revenue.

The role blends customer engagement, solution advisory, account management, lead generation, and business development to maximize customer value and expand the company’s market presence. You will engage with B2B customers, manage accounts, and lead solution advisory while coordinating with sales to renewals.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Sales, Engineering, Information Technology, or a related field.
• Proven experience in customer success, account management, sales, business development, or a related field.
• Experience in B2B sales, solution selling, or technology-related products and services is advantageous.
• Familiarity with Autodesk solutions, software products, or the AEC industry is highly preferred.
• Demonstrated ability to generate leads, develop business opportunities, manage client relationships, and achieve sales or revenue targets.
• Strong understanding of CRM, sales processes, market analysis, and business development strategies.
• Excellent oral and written communication skills, with strong presentation, negotiation, and interpersonal skills.

Responsibilities

• Develop and strengthen client relationships to maximize satisfaction, retention, and account growth.
• Identify opportunities to increase product adoption, engagement, and customer value.
• Coordinate with the Sales Team to manage accounts approaching renewal.
• Conduct regular client calls, meetings, and reviews to support customer success.
• Monitor account health and proactively identify risks and opportunities for improvement.
• Develop proposals and solution recommendations addressing client needs and process improvements.
• Build relationships with prospective clients to develop new business deals.
• Meet or exceed sales and revenue targets.
• Conduct market research to identify trends, potential customers, and opportunities for growth.
• Collaborate with internal teams to support revenue growth and business development.

Skills

Customer success

Account management

Sales

Business development

Communication skills

Negotiation

Presentation skills

Education

Bachelor's degree in Business Administration, Marketing, Sales, Engineering, Information Technology, or a related field

Job description

We are looking for a results-driven Customer Success Officer who will be responsible for strengthening client relationships, driving customer success, identifying business opportunities, and contributing to revenue growth. This role combines customer engagement, solution advisory, account management, lead generation, and business development to maximize customer value and expand the company's market presence.

Key Responsibilities

1. Customer Success

• Develop and implement strategic plans to help clients achieve their business goals and maximize the value of products and services.

• Identify opportunities to increase product adoption, engagement, and overall customer value.

• Build and maintain strong customer relationships to support satisfaction, retention, and account growth.

• Coordinate with the Sales Team to identify and manage accounts approaching renewal.

• Conduct regular client calls, meetings, business reviews, training sessions, and presentations to support customer success.

• Monitor account health and proactively identify potential risks, challenges, and opportunities for improvement.

• Serve as a trusted advisor and client advocate by understanding customer needs and recommending appropriate solutions.

• Develop proposals and solution recommendations that address client needs, improve business processes, and support account expansion.

2. Sales Development

• Build and maintain strong relationships with prospective clients to develop new business deals.

• Meet or exceed assigned sales and revenue targets.

• Conduct market research to identify emerging trends, potential customers, and new opportunities for business growth.

• Collaborate with internal teams to develop strategies and initiatives that support revenue growth and business development objectives.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Sales, Engineering, Information Technology, or a related field.

• With proven experience in customer success, account management, sales, business development, or a related field.

• Experience in B2B sales, solution selling, or technology-related products and services is an advantage.

• Familiarity with Autodesk solutions, software products, or the AEC (Architecture, Engineering, and Construction) industry is highly preferred.

• Demonstrated ability to generate leads, develop business opportunities, manage client relationships, and achieve sales or revenue targets.

• Strong understanding of customer relationship management, sales processes, market analysis, and business development strategies.

• Excellent oral and written communication skills, with strong presentation, negotiation, and interpersonal skills.