Associate Customer Success Representative

OpeniT Asia, Inc. - Philippine Branch; Lucena; On-site; PHP 300,000 - 420,000; Full time

Job summary

OpeniT Asia, Inc. - Philippine Branch is seeking an Associate Customer Success Representative to support customer engagement, onboarding coordination, and ongoing account monitoring to ensure successful adoption of Open iT's solutions.

The role emphasizes proactive communication, identifying early risk signals, and flagging growth opportunities through usage insights. Ideal candidates are detail-oriented, customer-focused, and eager to build a career in customer success.

Qualifications

• 1-2 years of experience in customer success, account management, or a customer-facing technical support role.
• Basic understanding of SaaS business models and cloud-based software architectures.
• Ability to interpret basic customer usage data and identify trends or potential risks.
• Familiarity with CRM systems (e.g., MS Dynamics, Salesforce, HubSpot) and productivity suites.
• Excellent verbal and written communication skills.

Responsibilities

• Proactive Monitoring: Identify early warning signs of churn before they impact the client.
• Customer Checkups: Schedule and coordinate regular monthly touchpoints to ensure value realization.
• Onboarding Support: Assist in coordinating onboarding activities to ensure smooth customer adoption.
• Roadmap Awareness: Support product roadmap discussions by presenting upcoming features and gathering user feedback.
• PoC Coordination: Coordinate early-stage Proof of Concepts by organizing stakeholder meetings and documenting requirements.
• Stakeholder Alignment: Keep all stakeholders informed during delivery and onboarding phases.
• Growth Signal Detection: Monitor license consumption and entitlement limits to identify true-up opportunities and capacity-based upsell signals.

Skills

CRM familiarity

SaaS basics

Data interpretation

Communication skills

Attention to detail

Tools

MS Dynamics

Salesforce

HubSpot

Job description

The Associate Customer Success Representative is responsible for supporting customer engagement, onboarding coordination, and ongoing account monitoring to ensure successful adoption of Open iT's solutions. This role focuses on proactive communication, identifying early signs of risk, and flagging opportunities for growth through customer usage and engagement insights. If you are detail-oriented, customer-focused, and eager to build a career in customer success, we want you on our team.

Key Duties and Responsibilities:

• Proactive Monitoring: Identify early warning signs of churn (e.g., usage drops) before they impact the client.

• Customer Checkups: Schedule and coordinate regular monthly touchpoints to ensure value realization and address customer needs.

• Onboarding Support: Assist in coordinating onboarding activities to ensure smooth customer adoption and early value realization.

• Roadmap Awareness: Support product roadmap discussions by presenting upcoming features and gathering user feedback.

• PoC Coordination: Coordinate early-stage Proof of Concepts by organizing stakeholder meetings and documenting requirements.

• Stakeholder Alignment: Keep all stakeholders informed during the delivery and onboarding phases to ensure transparency and alignment.

• Growth Signal Detection: Monitor license consumption and entitlement limits to identify "true-up" opportunities and capacity-based upsell signals and elevate insights to the Account Manager.

Required Qualifications:

• Experience: 1-2 years of experience in customer success, account management, or a customer-facing technical support role, preferable in the Technology, Engineering, or Computer Science field.

• Technical Literacy: Basic understanding of SaaS business models and cloud-based software architectures.

• Data Awareness: Ability to interpret basic customer usage data and identify trends or potential risks.

• Tools: Familiarity with CRM systems (e.g., MS Dynamics, Salesforce, HubSpot) and productivity suites.

• Communication: Excellent verbal and written communication skills.