Customer Success Pro: Drive ROI & Onboarding Impact

Concentrix; Quezon City; On-site; PHP 446,000 - 781,000; Full time

Job summary

Concentrix in the Philippines is seeking a Customer Success Specialist to bridge customers with internal teams, delivering product knowledge and customized solutions that drive satisfaction and strong partnerships.

You will lead onboarding sessions, present compelling material, and coordinate via email with internal teams and customers. A confident video presence, storytelling, and clear explanations are essential to help customers maximize ROI.

Qualifications

• Confident on video calls and virtual meetings.
• Strong presentation and storytelling skills.
• Ability to explain concepts clearly.
• Comfort with client-facing interactions.
• Tech-savvy and able to prepare and explain slides.

Responsibilities

• Lead sessions with customers to deliver comprehensive knowledge on product usage and enhance their ROI.
• Collaborate with the sales team to understand customer needs and provide tailored strategies.
• Engage in email communication to schedule and coordinate essential meetings with both internal teams and customers.
• Prepare and deliver impactful onboarding presentations showcasing the features and benefits of the purchased products.

Skills

Video conferencing

Presentation skills

Storytelling

Client-facing

Job description

Concentrix in the Philippines is seeking a Customer Success Specialist to bridge customers with internal teams, delivering product knowledge and customized solutions that drive satisfaction and strong partnerships.

You will lead onboarding sessions, present compelling material, and coordinate via email with internal teams and customers. A confident video presence, storytelling, and clear explanations are essential to help customers maximize ROI.