Customer Success Specialist: Onboarding & ROI Coach

Concentrix Philippines; Quezon City; On-site; PHP 335,000 - 502,000; Full time

Job summary

Concentrix Philippines is seeking a Customer Success Specialist who will be a critical bridge between customers and internal teams, delivering knowledge on product usage and ensuring ROI. The role emphasizes clear communication and a client-focused mindset.

You will lead onboarding sessions, collaborate with sales to tailor strategies, and coordinate meetings via email while showcasing features with polished presentations.

Qualifications

• Strong communication skills.
• Excellent English (C1).
• High confidence on video calls.
• Strong presentation and storytelling skills.
• Ability to think logically and explain concepts clearly.
• Comfort with client-facing interaction.
• Tech-savvy; able to prepare and explain slides.

Responsibilities

• Lead sessions with customers to deliver comprehensive knowledge on product usage and enhance their Return on Investment
• Collaborate with the sales team to understand customer needs and provide tailored strategies
• Engage in email communication to schedule and coordinate essential meetings with both internal teams and customers
• Prepare and deliver impactful presentations showcasing the features and benefits of the purchased products during onboarding sessions for new customers

Skills

Communication skills

English proficiency

Video call confidence

Presentation skills

Logical thinking

Client facing

Tech-savvy

Slide preparation

Job description

Concentrix Philippines is seeking a Customer Success Specialist who will be a critical bridge between customers and internal teams, delivering knowledge on product usage and ensuring ROI. The role emphasizes clear communication and a client-focused mindset.

You will lead onboarding sessions, collaborate with sales to tailor strategies, and coordinate meetings via email while showcasing features with polished presentations.