Customer Success Analyst: Adoption & Insights Specialist

REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC.; Quezon City; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

LexisNexis Coplogic is hiring in the Philippines for a Customer Success role focused on outcomes, adoption, and retention. You will monitor usage signals, coordinate training, and gather structured feedback to guide product roadmaps and engagement strategies.

You will partner with sales and support teams to identify expansion opportunities and create customer health maps for leadership review. The role emphasizes data-driven customer care, proactive outreach, and strong communication across

Qualifications

• Bachelor's degree or 2 years completed college; no back subjects.
• 2-3 years experience in customer support/retention and related areas.
• Clear written and verbal communication with customers.
• Strong problem-solving and proactive issue resolution.
• Ability to manage multiple inquiries and prioritize tasks.
• Familiar with CRM systems like Salesforce.
• Proficient in MS Office tools (PowerPoint, Excel, Teams).
• Awareness of AI tools to support workflows and business objectives.

Responsibilities

• Define customer success outcomes with measurable targets.
• Monitor account health and retention risk and intervene as needed.
• Use data to surface adoption insights and inform roadmap.
• Lead VOC collection and analysis for feedback-driven decisions.
• Strengthen adoption through training and enablement.
• Support sales with customer intelligence and references.
• Provide leadership visibility and customer mapping insights.

Skills

Strong communication

Problem solving

Multi-tasking

CRM familiarity

MS Office

AI tools

Customer-first mindset

Enterprise AI tools

Education

Bachelor's degree or 2 years college

Tools

Salesforce

MS Copilot

Job description

LexisNexis Coplogic is hiring in the Philippines for a Customer Success role focused on outcomes, adoption, and retention. You will monitor usage signals, coordinate training, and gather structured feedback to guide product roadmaps and engagement strategies.

You will partner with sales and support teams to identify expansion opportunities and create customer health maps for leadership review. The role emphasizes data-driven customer care, proactive outreach, and strong communication across