Client Success Manager

WHR Global Consulting; Iloilo; Vor Ort; PHP 500.000 - 900.000; Vollzeit

Zusammenfassung

WHR Global Consulting seeks a proactive Client Success Manager to oversee client relationships, ensure campaign success, and act as the liaison between clients and the company. This role requires strong communication, sales, and client-management skills in a fast-paced environment.

The position focuses on managing mid-size to enterprise accounts, maintaining client satisfaction, and driving contract renewals, with opportunities to upsell additional products and services.

Qualifikationen

• Minimum 2 years of experience managing mid-size to enterprise accounts, preferably with global US/EU companies.
• Minimum 2 years of experience in online sales with ability to generate leads and close digital deals.
• Proven onboarding, managing, and retaining clients with high satisfaction and renewals.
• Strong problem-solving skills for navigating complex client environments.
• Excellent negotiation, communication, and storytelling; comfortable with C-level executives.
• Able to work independently and collaboratively in a fast-paced setting.
• Technical knowledge of B2B lead generation and sales processes is a plus.
• Past experience in sales or marketing in client-facing roles is advantageous.

Aufgaben

• Oversee the team’s performance, ensure work efficiency, and track program status.
• Represent the company during programs, engaging with clients and reporting on all aspects.
• Maintain and strengthen relationships with assigned clients through proactive contact.
• Regularly update clients on program status and address concerns during programs.
• Minimize client attrition by renewing service contracts.
• Identify potential client concerns and resolve them to boost satisfaction.
• Upsell clients on additional products and services to maximize value.

Jobbeschreibung

Job Title: Client Success Manager

Location: Iloilo City & Davao

About the Role:

We are seeking a proactive and client-focused Client Success Manager to join our team. The ideal candidate will oversee client relationships, ensure campaign success, and act as the key liaison between our company and clients. This role requires someone with strong communication, sales, and client management skills who thrives in a fast-paced, results-driven environment.

Key Responsibilities:

• Oversee the team’s performance, ensuring work efficiency and diligently tracking program status.
• Represent the company during programs, actively engaging with clients, and providing comprehensive reports on every aspect of the program.
• Maintain and strengthen relationships with the assigned clients through consistent and proactive customer contact.
• Regularly update clients on program status and promptly address any immediate concerns during programs.
• Minimize client attrition by skillfully renewing service contracts.
• Identify potential client concerns and proactively resolve them to enhance overall satisfaction.
• Upsell clients on additional products and services offered by the company to maximize value.

Qualifications:

• Minimum 2 years of experience managing mid-size to enterprise accounts, preferably with global companies in the US and EU regions.
• Minimum 2 years of experience in online sales, with proven ability to generate leads and close deals in a digital environment.
• Demonstrated success in onboarding, managing, and retaining clients, with high client satisfaction and account renewal rates.
• Strong problem-solving skills and ability to navigate complex client environments.
• Excellent negotiation, communication, and storytelling skills; comfortable engaging with decision-makers and C-level executives.
• Ability to work independently and collaboratively in a fast-paced environment.
• Technical knowledge of B2B lead generation and sales processes is a plus.
• Prior experience in sales or marketing in a client-facing role is advantageous.