Client Success Manager

Callbox Sales and Marketing Solutions; Iloilo; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Professional growth

Health benefits

Training opportunities

Work-life balance

Job summary

Callbox Sales and Marketing Solutions in Iloilo, Western Visayas, is seeking a Client Success Manager to serve as the trusted advisor to our B2B clients. You will drive customer satisfaction, retention, and revenue growth while building strategic relationships and ensuring successful onboarding and renewal processes.

You will monitor account health, conduct regular business reviews, and collaborate with sales and product teams to identify opportunities and drive continuous improvement.

Qualifications

• 2-5 years in account management, client success, or CRM in a B2B environment.
• Proven track record of growing accounts while maintaining high satisfaction and retention.
• Strong interpersonal and communication skills with clients at all levels.
• Excellent organizational skills and ability to manage multiple accounts.
• Proficiency in CRM software and MS Office.
• Demonstrated ability to identify business opportunities and collaborate across teams.
• Problem-solving mindset with strategic thinking.

Responsibilities

• Build and maintain strong relationships with assigned clients for long-term success.
• Monitor client health, identify risks, and mitigate churn.
• Conduct regular business reviews to assess performance and align on objectives.
• Identify upsell/cross-sell opportunities with the sales team.
• Onboard new clients and ensure smooth service implementation.
• Respond to client inquiries and resolve issues promptly.
• Gather feedback to drive product/service improvements.
• Develop customized success plans for each client.
• Manage contract renewals and communicate terms and pricing.
• Maintain accurate client records in systems.

Skills

CRM proficiency

Client relationships

Communication

Organizational skills

Analytical skills

Problem solving

Cross-functional collaboration

Sales mindset

Tools

CRM software

Microsoft Office

Job description

About the role

Callbox Sales and Marketing Solutions is seeking a Client Success Manager to join our dynamic team in Iloilo, Western Visayas. This is a full-time position that plays a crucial role in ensuring our clients achieve their business objectives whilst building long-term, strategic relationships. As a Client Success Manager, you will be the trusted advisor and primary point of contact for our valued clients, driving customer satisfaction, retention, and revenue growth. This position is essential to our mission of delivering exceptional service and support that exceeds client expectations and contributes directly to the overall success and reputation of Callbox.

What you'll be doing

• Building and maintaining strong, collaborative relationships with assigned clients to ensure their long-term success and satisfaction

• Proactively monitoring client account health, identifying potential risks, and developing strategies to mitigate churn

• Conducting regular business reviews with clients to assess performance, discuss results, and align on strategic objectives

• Identifying upsell and cross-sell opportunities and working collaboratively with the sales team to expand account value

• Onboarding new clients and ensuring smooth implementation of services and solutions

• Responding promptly to client inquiries and resolving issues efficiently to maintain high levels of satisfaction

• Gathering client feedback and communicating insights to product and service teams to drive continuous improvement

• Developing customised success plans tailored to each client's unique goals and requirements

• Managing contract renewals and ensuring timely communication regarding terms, pricing, and service offerings

• Maintaining accurate and up-to-date client records and documentation within our systems

What we're looking for

• 2-5 years of experience in account management, client success, or customer relationship management within a B2B environment

• Proven track record of managing and growing client accounts whilst maintaining high satisfaction and retention rates

• Strong interpersonal and communication skills with the ability to build rapport and trust with clients at all levels

• Excellent organisational skills and the ability to manage multiple client accounts simultaneously whilst meeting deadlines

• Proficiency in using customer relationship management (CRM) software and Microsoft Office applications

• Demonstrated ability to identify business opportunities and work collaboratively across teams to achieve sales objectives

• Problem-solving mindset with the ability to think strategically and provide solutions-oriented recommendations

• Knowledge of sales processes, account management best practices, and customer lifecycle management

• Strong analytical skills with the ability to interpret data and metrics to inform business decisions

• Self-motivated and results-driven with a proactive approach to driving customer success

• Experience in the sales, marketing, or technology services sector is preferred

What we offer

At Callbox Sales and Marketing Solutions, we are committed to supporting our employees' professional growth and personal wellbeing. We offer competitive remuneration, comprehensive health benefits, and access to ongoing training and development opportunities to help you advance your career. We foster a collaborative, inclusive workplace culture where your contributions are valued and recognised. Our team environment encourages innovation, creativity, and continuous learning, providing you with the tools and support needed to succeed. We believe in work-life balance and offer flexible work arrangements where possible, recognising that our employees' wellbeing is fundamental to their success and our company's success.

About us

Callbox Sales and Marketing Solutions is a leading provider of integrated sales and marketing solutions designed to help businesses generate quality leads, build meaningful client relationships, and drive sustainable growth. With a focus on delivering exceptional service and innovative solutions, we partner with companies across various industries to optimise their sales processes and achieve their business objectives. Our team of dedicated professionals is committed to excellence, client success, and continuous innovation. We pride ourselves on our customer-centric approach, collaborative culture, and commitment to helping our clients and employees thrive in an ever-evolving business landscape.