Client Success Manager_Iloilo_Up to 80k

weSource Management Consultancy Firm; Iloilo City; On-site; PHP 812,448 - 973,152; Full time

Job summary

A leading consultancy firm is looking for a Client Success Manager based in Iloilo. The ideal candidate has at least 2 years of experience managing client accounts and excels in communication and negotiation skills. You will oversee the team's performance, act as the primary point of contact for clients, and drive campaign success. This is a full-time, on-site position, offering a competitive salary of up to 80k with commissions. Join us to enhance client relationships and contribute to their success.

Qualifications

• Minimum 2 years of experience as a Client Success Manager.
• Experience managing mid-size to enterprise accounts.
• Successful onboarding and retaining of clients.

Responsibilities

• Cultivate strong relationships with clients.
• Manage client communications and operations effectively.
• Monitor account performance using CRM tools.

Skills

Client relationship management

Negotiation skills

Communication skills

Sales technology proficiency

Client advocacy

Tools

HubSpot

Job description

About the job Client Success Manager_Iloilo_Up to 80k

We are hiring a Client Success Manager fora client based in Iloilo.

Salary is up to 80k with commission.

It is a work-on-site setup, Monday to Friday.

Candidates must be flexible and able to work different shifts as required.

Must have at least 2 years of experience as a Client Success Manager

Qualifications:

• Minimum 2 years of experience in managing mid-size to enterprise accounts, focusing on handling global companies in regions such as the US and EU.
• Minimum 2 years of experience in online sales, with a demonstrated ability to develop leads and close deals in a digital environment
• Proven track record in onboarding, managing, and retaining clients, reflecting a high rate of client satisfaction and account renewal.
• Proficient in navigating complex client environments, addressing challenges, and aligning our solutions with client needs.
• Proficient in negotiation and communication, leveraging expertise in relevant sales technologies to close deals.
• Strong ability to work both independently and collaboratively in a dynamic, fast-paced environment.
• Exceptional communication and storytelling skills, capable of engaging with key decision-makers and C-level executives.
• Technical background in B2B lead generation and sales processes is desirable.
• Prior sales or marketing experience in a client-facing role is an advantage.

Job Description

Client Success Managers are responsible for overseeing the teams overall performance - from their work efficiency to campaign status. They also represent the company throughout campaigns and when interacting with clients, reporting every aspect of it.

Responsibilities:

• Cultivate and maintain strong relationships with clients, ranging from key stakeholders to C-level executives.
• Serve as the primary liaison for clients, closely collaborating with internal and external stakeholders to drive successful campaign implementation and demonstrate service value.
• Be the voice of the client, addressing needs and advocating for client interests.
• Manage client communications and operations, including setting up and leading both personal and group meetings (virtual and in-person) to maximize engagement and uncover new opportunities.
• Incorporate regular, in-depth performance reporting to clients, offering insights and actionable recommendations based on program data.
• Ensure diligent alignment with and achievement of client-specific Key Performance Indicators (KPIs), adapting strategies as necessary to meet these targets within the agreed timeframes.
• Monitor and manage client accounts using CRM tools like HubSpot, tracking key performance indicators and client engagement metrics.
• Engage in client acquisition activities, including delivering sales presentations, nurturing leads, and closing deals, aimed at broadening our client network and advancing business development.
• Participate actively in product development discussions, roadmap planning, and execution, ensuring that client feedback is integrated into company's offerings.
• Focus on minimizing client attrition by employing strategic renewal tactics and addressing potential concerns proactively to ensure continued client engagement and satisfaction.
• Perform other tasks as directed by supervisors or the CEO.