Customer Service Manager

Neksjob Philippines; Baguio; On-site; Full time

Benefits offered by this job

Competitive salary with international account premium

Job summary

A prominent job placement agency seeks an experienced Customer Service Manager to supervise its customer support team in Baguio. The role involves overseeing daily operations, ensuring high-quality service, and improving customer satisfaction. Ideal candidates should possess strong communication and leadership skills and a genuine customer-focused attitude. This position is full-time and on-site, offering a competitive salary with incentives for international accounts.

Qualifications

• High school graduate or above.
• Positive attitude and customer-focused mindset.
• Basic computer skills and ability to learn new systems.

Responsibilities

• Handle customer calls via phone, email, or chat.
• Provide accurate information about products/services to clients.
• Resolve customer concerns efficiently and professionally.
• Document interactions accurately in the system.

Skills

Strong communication skills

Leadership skills

Customer service orientation

Ability to handle inquiries and escalations

Education

High school graduate

Job description

On-site - Baguio No Exp Required High/Senior High School Full-time

Job Description

We are looking for an experienced and customer-oriented Customer Service Manager to lead our customer support team. In this role, you will oversee daily operations, ensure high-quality service delivery, and drive initiatives that enhance customer satisfaction. The ideal candidate has strong communication and leadership skills, excels in handling customer inquiries and escalations, and is committed to delivering a consistently positive customer experience.

Responsibilities

• Handle customer calls via phone, email, or chat
• Provide accurate information about products/services to international clients
• Resolve customer concerns efficiently and professionally
• Document interactions accurately in the system

Requirements

• High school graduate or above
• Positive attitude and customer-focused mindset
• Basic computer skills and ability to learn new systems
• Competitive salary with international account premium

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