Customer and Admin Support

Post Agency Services Inc; Iligan; On-site; PHP 240,000 - 360,000; Full time

Job summary

Post Agency Services Inc is seeking a Customer & Admin Support to be the first point of contact for customers while providing essential administrative support to ensure smooth daily operations in Iligan. The role requires excellent communication, strong attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

You will handle inbound and outbound calls, respond to inquiries by phone and email, and maintain accurate records.

Qualifications

• Bachelor's degree in any field.
• Previous customer service or call center experience.
• Excellent verbal and written English communication skills.
• Strong attention to detail to ensure accurate documentation and follow-up.
• Proficient in Google Workspace (Google Sheets, Docs, Gmail, Drive)
• Strong organizational and time management skills.
• Comfortable handling customer inquiries and administrative tasks.
• Willing to work onsite.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries through phone, email, and other communication channels.
• Provide accurate information and resolve customer concerns promptly.
• Perform administrative and clerical tasks to support daily operations.
• Manage emails, records, reports, and other documentation.
• Maintain accurate customer and company records.
• Coordinate with internal teams to ensure timely resolution of customer concerns.
• Complete documentation and follow-up tasks with a high level of accuracy.
• Perform other administrative duties as assigned.

Skills

English communication

Attention to detail

Time management

Google Workspace

Organizational skills

Customer service

Onsite work

Education

Bachelor's degree in any field

Tools

Google Workspace

Job description

About the Role

As a Customer & Admin Support, you will serve as the first point of contact for customers while providing essential administrative support to ensure smooth daily operations. This role requires strong communication skills, excellent attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Key Responsibilities

1. Handle inbound and outbound customer calls professionally

2. Respond to customer inquiries through phone, email, and other communication channels

3. Provide accurate information and resolve customer concerns promptly

4. Perform administrative and clerical tasks to support daily operations

5. Manage emails, records, reports, and other documentation

6. Maintain accurate customer and company records

7. Coordinate with internal teams to ensure timely resolution of customer concerns

8. Complete documentation and follow-up tasks with a high level of accuracy

9. Perform other administrative duties as assigned

Qualifications

Non-Negotiable Qualifications

• Bachelor's degree in any field

• Previous customer service or call center experience

• Excellent verbal and written English communication skills

• Strong attention to detail to ensure accurate documentation and follow-up

• Proficient in Google Workspace (Google Sheets, Docs, Gmail, Drive)

• Strong organizational and time management skills

• Comfortable handling customer inquiries and administrative tasks

• Willing to work onsite

Bonus Qualifications

• Experience handling email, chat, and phone support

• Experience supporting customers in retail, e-commerce, or SaaS environments