Customer Success Associate

Trends Group, Inc.; Makati; On-site; PHP 335,000 - 469,000; Full time

Job summary

Trends Group, Inc. in Makati seeks a skilled professional to support customer-driven projects from initiation to completion.

You will coordinate with internal teams, customers, and vendors to ensure timely and accurate delivery of services and documentation. The role includes maintaining project records, assisting with platform implementation, and providing operational support to ensure data integrity and smooth system use.

Qualifications

• Bachelor’s degree in an IT-related, business-related, or equivalent course.
• Experience in customer success, project coordination, admin support, or platform/system support preferred.
• Background in business analysis, data management, or system implementation is an advantage.
• Strong customer focus and time management.
• Excellent communication skills (verbal and written).

Responsibilities

• Coordinate with internal teams, customers, project leaders, and vendors to ensure timely delivery.
• Prepare, consolidate, and manage project documentation including accreditation, bids, and meetings.
• Monitor project phases, timelines, milestones, and deliverables while mitigating delays.
• Provide operational support for the competency management platform, including implementation assistance and troubleshooting.
• Maintain accurate records, generate progress reports, and update user manuals and documentation.

Skills

Customer success

Project coordination

Administrative support

Data management

System troubleshooting

Analytical thinking

Attention to detail

Team collaboration

Business analysis

Education

Bachelor’s degree in IT or business-related field

Job description

DUTIES AND RESPONSIBILITIES

• Support Sales-driven customer projects from initiation to completion by coordinating with internal teams, customers, project leaders, and third‑party vendors to ensure timely and accurate delivery.
• Prepare, consolidate, and manage project documentation including accreditation requirements, bid submissions, meeting minutes, project plans, progress reports, and other customer-facing materials.
• Monitor project phases, timelines, milestones, and deliverables; support issue resolution to prevent delays, risks, or miscommunication.
• Provide operational and system support for the competency management platform, including implementation assistance, user database maintenance, basic troubleshooting, system walkthroughs, and coordination with vendors for platform‑related concerns.
• Perform administrative, reporting, and data management tasks such as maintaining accurate records, preparing summary and progress reports, updating user manuals and documentation, supporting process improvements, and ensuring overall data integrity.

QUALIFICATIONS

Education

• Bachelor’s degree in an IT-related, business-related, or equivalent course

Experience

• Experience in customer success, project coordination, administrative support, or platform/system support is preferred
• Background or exposure in business analysis, data management, or system implementation is an advantage

Skills and Competencies

• Strong customer focus with excellent time management and project coordination skills
• Proficient in Microsoft Office applications, Windows OS, and common business tools
• Excellent verbal and written communication skills
• Strong analytical, problem-solving, and data-handling abilities
• Highly detail-oriented, organized, dependable, and a fast learner
• Ability to work independently and collaboratively in a team environment
• Proactive, adaptable, and eager to learn new systems and processes