Customer Success Specialist

Schneider Electric; Cavite City; Hybrid; PHP 3,841,000 - 6,402,000; Full time

Job summary

Schneider Electric is seeking a Customer Success Manager to manage onboarding journeys, validate entitlements, and ensure seamless kickoffs across APAC. You will guide clients through gateway installations, network prerequisites, and EcoCare deployments, translating technical data into actionable insights while driving renewals.

The role requires strong communication skills, a background in sales or customer-facing service, and a Singapore-aligned dayshift in a hybrid setup (3 days on-site).

Qualifications

• Bachelor's degree in Engineering, Business, Technology or related field.
• Experience in Sales, Field Sales, or Customer Success roles handling customer-facing resolutions.
• Familiar with connected services, asset monitoring, recurring service contracts, or IoT onboarding.
• Strong verbal and written communication; able to explain technical information clearly.
• Willing to work Singapore-aligned dayshift (9 AM–6 PM) in a hybrid on-site arrangement (3 days).

Responsibilities

• Drive End-to-End Customer Onboarding from portfolios and entitlements validation.
• Lead Digital Activation & Adoption for EcoCare and connected services.
• Translate technical data into value-based recommendations for customers and stakeholders.
• Proactively engage and manage health metrics, risks, and renewal readiness.
• Identify opportunities for upsells and cross-sells with commercial teams.
• Collaborate with Remote Support, Services Operations, Sales, and Tendering for optimal outcomes.

Skills

Customer success management

Stakeholder management

Communication

Sales/Field Sales

Salesforce CRM

Excel

Gateway installation workflows

Education

Bachelor's degree in Engineering/Business/Technology

Tools

Salesforce CRM

Service-management ticketing

MS Excel

Job description

Responsibilities

• Drive End-to-End Customer Onboarding: Manage assigned customer portfolios through structured onboarding journeys, validating service entitlements, contracts, Installed Base details, and digital prerequisites to ensure seamless kickoffs.

• Lead Digital Activation & Adoption: Own Digital Work Orders from validation to closure. Guide customers through gateway installations, network prerequisites, and connectivity setup for EcoCare and connected service solutions.

• Translate Technical Data into Value: Review connected-service reports, site analyses, and system alerts to translate technical findings into actionable, value-based recommendations for customers and business stakeholders.

• Proactive Engagement & Retention: Act as the main customer touchpoint across their lifecycle, proactively tracking health metrics, managing service risks, resolving blockers, and ensuring renewal readiness.

• Identify Expansion & Opportunity Pipelines: Leverage asset insights, service usage, and customer interactions to spot qualified opportunities for upsells, cross-sells, modernizations, and spare parts, partnering with commercial teams to drive growth.

• Cross-Functional Collaboration: Partner with Remote Support, Services Operations, Service Order Management, Sales, and Tendering teams to deliver exceptional customer outcomes and maintain CRM/system data accuracy.

Qualifications

• Education: Bachelor's degree in Engineering, Business, Technology, or a related field (Engineering preferred).

• Domain Experience: Background in Sales, Field Sales, Technical Customer Support, or Customer Success handling customer-facing resolution and stakeholder management.

• Technical Familiarity: Demonstrated exposure to connected services, asset monitoring, recurring service contracts, or industrial/electrical solutions (e.g., EcoCare, Secure/Non-Power environments).

• Communication: Exceptional verbal and written communication skills with the ability to explain complex, technical information to non-technical stakeholders in clear, value-oriented language.

• Work Arrangement: Ability to work a Singapore-aligned Dayshift schedule (9 AM – 6 PM) under a hybrid RTO arrangement (3 days on-site).

Nice-to-Haves / Advantages

• Direct experience navigating Salesforce CRM, service-management ticketing platforms, and advanced MS Excel workflows.

• Prior experience handling Singapore or APAC regional customer accounts.

• Knowledge of gateway installation workflows, network prerequisites, and IoT asset connectivity onboarding.

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It's more than just pay and benefits—it's a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

At Schneider Electric, we aspire to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.