APAC Customer Success Manager - Growth & Impact

SolarWinds; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

SolarWinds seeks an experienced Customer Success professional to manage strategic relationships in the Philippines. You will drive value, retain revenue, and guide customers through product adoption and expansion opportunities.

This role requires deep IT knowledge, strong communication, and collaboration with Sales, Renewals, and Engineering teams. The ideal candidate has 5+ years in customer-facing IT roles, familiarity with cloud and security concepts, and proficiency in CRM and SaaS

Qualifications

• Minimum 5+ years in IT customer-facing roles.
• Strong networking, security, and cloud concepts.
• Experience with SaaS and enterprise software.
• Excellent communication and stakeholder management.

Responsibilities

• Educate customers on SolarWinds products and use cases.
• Maintain revenue retention and identify expansion opportunities.
• Discuss customer goals and deliver value-driven outcomes.
• Lead cross-functional discussions to scope future engagements.
• Mentor the Customer Success team and improve processes.

Skills

Customer service

Account management

Data-driven decisions

Communication

Presentation

Problem solving

Project management

Relationship building

Collaboration

Leadership

Education

Bachelor's degree in CS/CE or equivalent

Tools

SQL Server

CRM (Salesforce)

ERP systems (NetSuite)

Gainsight

Wireshark

Fiddler

Job description

SolarWinds seeks an experienced Customer Success professional to manage strategic relationships in the Philippines. You will drive value, retain revenue, and guide customers through product adoption and expansion opportunities.

This role requires deep IT knowledge, strong communication, and collaboration with Sales, Renewals, and Engineering teams. The ideal candidate has 5+ years in customer-facing IT roles, familiarity with cloud and security concepts, and proficiency in CRM and SaaS